Shift Manager

Delta Bingo and Gaming; Welland; On-site; CAD 30,000 - 39,000; Full time

Job summary

Delta Bingo & Gaming is seeking a Shift Manager to lead the team, oversee day-to-day gaming and facility operations, and ensure all activities meet regulatory requirements. The role emphasizes compliance with OLG and AGCO, cash handling controls, and delivering an exceptional guest experience.

The position requires availability for flexible shifts, including evenings, weekends, and holidays, and adherence to the company dress code.

Qualifications

• A valid AGCO licence, or the ability to obtain one, plus any other licence needed to support gaming site operations.
• Availability to work scheduled shifts, including evenings, weekends and holidays, and willingness to cover shifts when needed.
• Adherence to the Delta Bingo & Gaming dress code.

Responsibilities

• Lead the team by example and manage shift performance, ensuring guest satisfaction and safe operations.
• Oversee gaming centre operations, ensure compliance with OLG and AGCO requirements and report issues promptly.
• Handle cabinet game drop, cash handling, deposits and financial reports per internal controls and regulatory procedures.
• Deliver a great guest experience by addressing inquiries, planning events and supporting daily operations.

Skills

Leadership

Team management

Compliance

Customer service

Job description

As a Shift Manager, you lead the team that creates a great gaming experience for every guest who walks through our doors. You oversee day-to-day gaming and facility operations, making sure everything runs smoothly, safely and in line with Delta Bingo & Gaming's customer-first approach.

You also play a key role in compliance. You make sure all gaming is run in line with the legislation that governs bingo hall operations, and you work openly and cooperatively with the Ontario Lottery and Gaming Corporation (OLG) and the Alcohol and Gaming Commission of Ontario (AGCO).

Our DELTA core values

• D — Do the Right Thing: Integrity, Ethical, Accountable
• E — Exceptional Experience: Welcoming, Fun, Authentic, Quality
• L — Look Out for People: Respectful, Team-Focused, Supportive
• T — Trusted Play: Transparent, Responsible, Fair, Compliant
• A — Always Improve: Innovative, Action-Oriented, Focused

Role Responsibilities

Lead the team

• Model Delta Bingo & Gaming's DELTA core values in every shift and lead by example.
• Make sure team members are present, accounted for and motivated throughout their shifts.
• Recognize great work, address performance concerns, and take part in performance management.
• Build positive working relationships with co-workers, team members and charity volunteers.

Run gaming operations and stay compliant

• Oversee all gaming centre operations, including equipment, customer service, team members, facility cleanliness and the parking lot.
• Make sure all gaming runs in compliance with OLG and AGCO requirements and applicable legislation.
• Provide information to OLG and AGCO in a timely, professional manner.
• Report equipment failures and follow up with the bingo support line until they're resolved.

Handle cash and financial reporting

• Take part in the cabinet game drop process, collecting, transporting and securing cash from slot machines in line with OLG and AGCO procedures and internal controls.
• Verify financial reports after each bingo session.
• Balance cash, prepare deposits and manage department floats.
• Oversee and coordinate the monthly break-open ticket (BOT) inventory.
• Prepare reports and enter financial data for internal and external stakeholders.

Deliver a great guest experience

• Answer guest questions about gaming, food and beverage, promotions and other products and services.
• Help plan, prepare and run promotional events.
• Complete office tasks such as photocopying and inventory management.
• Take on other tasks and housekeeping duties as assigned by the Operations Manager.

Role Requirements

Requirements

• A valid AGCO licence, or the ability to obtain one, plus any other licence needed to support gaming site operations. The licence must be maintained throughout employment.
• Availability to work scheduled shifts, including evenings, weekends and holidays, and willingness to cover shifts when needed.
• Adherence to the Delta Bingo & Gaming dress code.

This is an active, hands-on role. In particular, the cabinet game drop process involves:

• Frequent bending, kneeling and crouching to reach machine cabinets and cash boxes.
• Lifting, carrying and moving cash boxes, drop carts and supplies of up to 20 lbs.
• Standing and walking for extended periods across the gaming floor.

Delta Bingo & Gaming is committed to an inclusive, accessible hiring process. Accommodations are available on request at any stage of recruitment.

The duties above are a summary of the role and are not exhaustive. Other duties may be assigned.