Customer Service Representative, Cabinet Game

Delta Bingo and Gaming; Brampton; On-site; CAD 21,000 - 26,000; Part time

Job summary

Delta Bingo & Gaming in Brampton, Ontario, is seeking a Part Time Customer Service Representative for the Cabinet Game. The role involves providing courteous service in selling and redeeming lottery-related products, handling cash with accuracy, and upholding the company image.

Candidates should be able to obtain an AGCO license, contribute to a clean sales area, and assist customers with promotions. The position requires reliable attendance for scheduled shifts and a collaborative team approach

Qualifications

• Must be able to obtain and maintain a valid AGCO license.
• Experience in customer service and cash handling is preferred.

Responsibilities

• Interact with customers to sell and redeem tickets for lottery products and pocket slot events.
• Balance cash float and redeemed TITO tickets at the end of the shift.
• Maintain a clean and organized sales area.
• Respond to customer inquiries regarding bingo programs and promotions.
• Report safety hazards and follow dress code and professional conduct.

Job description

Customer Service Representative, Cabinet Game

Part Time Brampton, Brampton, ON, CA

SUMMARY: Provides courteous and efficient service to patrons in the sales of lottery products, pocket slot (bingo event) tickets, and Nevada tickets. Interacts with customers daily, promptly responding to all requests courteously and efficiently. Sells and redeems TITO tickets. Applies exemplary customer relations skills that promote a superior company image. Responsible for the accuracy of cash float and redeemed tickets.

DUTIES AND RESPONSIBILITIES (Include but are not limited to):

• Work cooperatively with co-workers and charity members.
• Obtain and maintain a valid AGCO license.
• Operate with cash float.
• Balance cash float and redeemed TITO tickets at the end of the shift.
• Replenish inventory and clean TapTix units as required to maintain customer service.
• Maintain sales area in a clean and clutter-free fashion.
• Understand all of Delta Bingo & Gaming programs and promotions.
• Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre.
• Immediately refer customer concerns to the Session Manager.
• Immediately report potential safety hazards to the Session Manager.
• Undertake other tasks and ‘utility’ duties as assigned by the supervisor.
• Comply with the Delta Bingo & Gaming dress code.
• Behave in a professional manner (e.g. Refrain from the use of foul language).
• Must be able to work scheduled shifts.
• Demonstrate teamwork attitude through such things as willingness to cover shifts.