Gaming Operations Lead - Compliance & Guest Experience

Delta Bingo and Gaming; Welland; Presencial; CAD 30 000 - 39 000; Tempo integral

Resumo da oferta

Delta Bingo & Gaming is seeking a Shift Manager to lead the team, oversee day-to-day gaming and facility operations, and ensure all activities meet regulatory requirements. The role emphasizes compliance with OLG and AGCO, cash handling controls, and delivering an exceptional guest experience.

The position requires availability for flexible shifts, including evenings, weekends, and holidays, and adherence to the company dress code.

Qualificações

• A valid AGCO licence, or the ability to obtain one, plus any other licence needed to support gaming site operations.
• Availability to work scheduled shifts, including evenings, weekends and holidays, and willingness to cover shifts when needed.
• Adherence to the Delta Bingo & Gaming dress code.

Responsabilidades

• Lead the team by example and manage shift performance, ensuring guest satisfaction and safe operations.
• Oversee gaming centre operations, ensure compliance with OLG and AGCO requirements and report issues promptly.
• Handle cabinet game drop, cash handling, deposits and financial reports per internal controls and regulatory procedures.
• Deliver a great guest experience by addressing inquiries, planning events and supporting daily operations.

Conhecimentos

Leadership

Team management

Compliance

Customer service

Descrição da oferta de emprego

Delta Bingo & Gaming is seeking a Shift Manager to lead the team, oversee day-to-day gaming and facility operations, and ensure all activities meet regulatory requirements. The role emphasizes compliance with OLG and AGCO, cash handling controls, and delivering an exceptional guest experience.

The position requires availability for flexible shifts, including evenings, weekends, and holidays, and adherence to the company dress code.