Dual Floor Supervisor

Cascades Casino; Chatham; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Full benefits

Retirement plan

Fun work environment

Family discounts

Training opportunities

Job summary

Gateway Casinos & Entertainment Limited in Ontario seeks a supervisor to oversee table activities, ensure excellent customer service, and enforce policies on scheduled shifts.

The role involves leading staff, hiring and training, and maintaining compliance with AGCO regulations while delivering a high-energy gaming floor experience.

Qualifications

• Post-secondary education or equivalent experience with dealer training certification.
• Supervisory experience of 1+ years preferred.
• Familiarity with AGCO regulations and related laws.

Responsibilities

• Demonstrates exceptional public relations with customers.
• Maintains open-door policy and communicates issues and feedback.
• Resolves disputes, explains ratings, adjusts bankrolls, and observes game activity for security.
• Assists with hiring, training, evaluations, recognition and development of staff.
• Exudes strong presence on the gaming floor while leading the team.
• Ensures compliance with AGCO regulations and other laws and policies.

Skills

Public relations

Customer service

Leadership

Communication

Team supervision

Education

Dealer training certification

Post-secondary education

Job description

Job Type: Status only

Salary Range: $26.58 per hr in Supervisor role

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Supervises table activities on scheduled shifts. Ensures that a high level of customer service is maintained and, table play and policies and procedures are followed.

Key Responsibilities

• Demonstrates exceptional public relations with customers.
• Maintains an open-door policy with all employees and communicates issues, concerns, and feedback.
• Resolves customer and table disputes, explains the rating system to guests, implements bankroll adjustments and observes assigned game activity to provide game security.
• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Exudes a strong presence on the gaming floor while managing team and delivering exceptional customer service.
• Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.

What You Bring

• A post-secondary education or comparable working experience in related fields along with certification from a dealer training school
• Supervisory experience in the related field of one (1) or more years is preferred.
• A post-secondary education or comparable working experience in related fields along with certification from a dealer training school
• Supervisory experience in the related field of one (1) or more years is preferred.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.