Full-time Stand Captain- Casino Mohawk
Great Canadian Entertainment
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Benefits offered by this job
Job summary
Great Canadian Entertainment in Milton, Ontario, is seeking a Stand Captain to lead the service team at the F&B stand. You will oversee customer service, food preparation, and daily operations, ensuring compliance with casino standards, Smart Serve regulations, and safety requirements.
The role requires hands-on leadership, the ability to train staff, and maintaining high standards for quality and presentation.
Qualifications
- Professional and courteous customer interaction.
- Previous leadership experience.
- Understanding of food prep methods, machinery, and sanitation.
- Knowledge of Safe Food Handling Procedures and Health & Safety practices.
- Working knowledge of cash register and tendering procedures.
- Proven accuracy in basic mathematical calculations.
- Ability to communicate effectively in English (oral and written).
- Must obtain Smart Serve certification.
- Stand/walk for long periods with exposure to kitchen conditions.
Responsibilities
- Lead service team to deliver consistent, high-quality service.
- Provide prompt, friendly service to customers.
- Manage product options, ingredients, specials and prep times.
- Address customer needs and concerns promptly.
- Maintain inventory and cleanliness in service areas.
- Train new staff in service and food prep.
- Ensure compliance with Safe Food Handling and WG standards.
- Coordinate breaks and cleaning per business needs.
Skills
Tools
Job description
Under the general direction of the Supervisor F&B, the Stand Captain plays a key role in supporting Food & Beverage operations by leading service staff, ensuring consistent delivery of high ‑ quality food, beverages, and guest service. This position oversees customer service, food preparation, operations, and communication within the stand, ensuring compliance with casino standards, Smart Serve regulations, and all safety and sanitation requirements.
Under the general direction of the Supervisor F&B, the Stand Captain plays a key role in supporting Food & Beverage operations by leading service staff, ensuring consistent delivery of high ‑ quality food, beverages, and guest service. This position oversees customer service, food preparation, operations, and communication within the stand, ensuring compliance with casino standards, Smart Serve regulations, and all safety and sanitation requirements.
- Lead service team in consistently delivering service excellence by ensuring timely, courteous service, preparedness and cleanliness
- Provide prompt, friendly and courteous service to customers always
- Provide and offer information of products options, ingredients, specials and preparation times
- Address all customer product and service needs, requests and concerns promptly
- Consistently maintain and replenish supplies in service areas
- Demonstrate cleanliness as highest priority by ensuring service areas are always kept clean – correct deviations to WG standard
- Train and assist new personnel in delivering optimal service, food preparation and presentation
- Always comply with clean and complete GEC uniform requirements
- Consistently uphold and demonstrate safety rules and standards as designated by F&B Department
- Adhere to Smart Serve and Alcohol and Gaming Commission regulations
- Ensure preparation and cooking techniques consistently deliver freshness, quality and appealing presentation of all food products
- Provide direction in the production and cooking of food to meet established product guidelines and ensure quality
- Prepare and cook hot and cold food items which include but are not limited to pizza, hot roast beef sandwiches, chicken and grilled items.
- Prepare and serve hot and cold beverages which include but are not limited to coffee, tea, and non alcoholic beverages.
- Operate all food equipment including slicers, hot grills and fryers according to procedures and safe use of equipment standards.
- Prepare, serve and sell hot and cold food items which include but are not limited to cold sandwiches, hot dogs, hot snacks, baked goods and portioning and preparing salad items.
- Consistently maintain supplies and inventory to meet service levels
- Keep work areas clean and organized
- Maintain safe food handling standards and overall profitability by ensuring daily opening and closing procedures are consistently followed
- Assign duties to personnel and ensure completion
- Coordinate breaks and cleaning schedules according to business requirements
- Pick up, count and verify floats daily
- Complete all opening prep, equipment and cleaning tasks
- Complete all refrigeration and temperatures checks throughout shift
- Set up service areas, condiment tables and check equipment-ensure all areas are cleaned and sanitized.
- Count and verify all opening inventories
- Count, verify and store all new stock received-rotate stock
- Wash, sanitize and store small wares in designated location
- Clean and sanitize all counters, condiment tables and equipment at end of shift
- Store all supplies in a secure area, secure and lock work area
- Prepare and count deposits and reconcile variances at completion of shift
- Count all closing inventories, complete inventory sheet and prepare supply requisition
- Complete and submit all required closing round documentation
- Manage information to maintain and improve food quality, service satisfaction, teamwork and operational effectiveness
- Direct all customer complaints beyond scope of position to Supervisor or appropriate Department
- Report on customer feedback to Supervisor
- Identify and request any repair necessary to working equipment
- Report supply or equipment deficiencies to Supervisor
- Identify and recommend opportunities for improving service or operational performances to Supervisor
- Proven ability to deal professionally and courteously with customers
- Previous leadership experience
- Through understanding of methods and machinery, techniques and sanitation practices involved with preparation and service of concession food.
- Proving knowledge of Safe Food Handling Procedures and Health and Safety Practices
- Working knowledge of cash register and tendering procedures
- Proven accuracy in performing basic mathematical calculations
- Ability to communicate effectively in English (oral and written)
- Responsible for obtaining and maintaining Smart Serve certification
- Regular kitchen environment, standing and walking for long periods of time, major exposure to heat, cold, steam, noise, odors, lifting, carrying, pushing, pulling, stretching, bending, some exposure to fumes, smoke, chemicals, risk of minor cuts and burns, non-traditional work hours
- Available to work all shifts, including evening and weekend as required.
- Regular kitchen environment, standing and walking for long periods of time, major exposure to heat, cold, steam, noise, odors, lifting, carrying, pushing, pulling, stretching, bending, some exposure to fumes, smoke, chemicals, risk of minor cuts and burns, non-traditional work hours
- Available to work all shifts, including evening and weekend as required.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn’t your typical "corporate" job. We work hard and we have fun!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We are committed to promoting Responsible Gambling. Learn more about our commitment here ,
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
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