Shift Manager

Delta Bingo and Gaming; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

Delta Bingo & Gaming in Toronto, Ontario seeks an Operations Manager to lead gaming floor and facility operations, ensuring exceptional customer service and AGCO/OLG compliance. You will oversee staff, cash handling, inventory, and promotional events, while maintaining a professional image and transparent collaboration with regulators.

Applicants must hold or obtain an AGCO license, work scheduled shifts, and demonstrate teamwork by covering shifts when required.

Qualifications

• Experience leading teams in a service/facility environment.
• Strong understanding of regulatory requirements in gaming operations.
• Proven ability to manage cash handling and inventory.

Responsibilities

• Lead gaming floor and facility operations.
• Ensure compliance with AGCO/OLG licensing and regulations.
• Oversee staff, scheduling, and performance feedback.
• Coordinate promotions and events.
• Maintain professional image and customer service standards.

Skills

Leadership

Operations management

Customer service

Regulatory compliance

Job description

SUMMARY: Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring all gaming is run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain transparency with the OLG and AGCO.

DUTIES AND RESPONSIBILITIES (Include but are not limited to):

• Work co-operatively with co-workers, team members and charity volunteers.
• Obtain and maintain a valid AGCO license and/or any license deemed necessary to aid in the operation of the gaming site.
• Work cooperatively with OLG and AGCO providing information in a timely professional manner.
• Call in equipment failures and follow up with bingo support line.
• Oversee the entire gaming centre operations, including equipment, parking lot, facility cleanliness, customer service, and team members.
• Ensure team members are present, accounted for, and motivated to complete their shift.
• Praise and/or discipline team members when appropriate; participate in performance management.
• Verify financial reports after each bingo session.
• Balance cash, prepare deposits, and manage department floats.
• Oversee and coordinate monthly inventory for BOT.
• Prepare reports and input financial data to be used by various stakeholders.
• Assist with planning, preparing, and executing promotional events.
• Complete a variety of office related tasks, including photocopying, managing inventory, etc.
• Lead by example.
• Understand and respond to customer inquiries regarding gaming, Food & Beverage, promotions, and any other product or service offered at Delta Bingo & Gaming.
• Undertake other tasks and housekeeping duties as assigned by the Operations manager.
• Comply with the Delta Bingo & Gaming dress code.
• Must be able to work scheduled shifts.
• Demonstrate teamwork attitude through such things as willingness to cover shifts.