Customer Service Representative Lead Cash

Delta Bingo and Gaming; Pickering; On-site; CAD 26,000 - 29,000; Part time

Job summary

Delta Bingo and Gaming in Pickering, Ontario is seeking a part-time associate to ensure sessions run smoothly, manage prize payouts, and oversee card issuance. You may assist Lotto sales and complete end-of-session reports.

Responsibilities include handling cash drops, updating paperwork, and maintaining customer service standards while adhering to the company dress code and safety guidelines.

Qualifications

• Experience in the gaming or entertainment industry preferred but not required.
• Strong oral and written communications skills.
• Strong organizational, analytical, task and time management skills.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to multitask and prioritize in fast-paced environments.

Responsibilities

• Work co-operatively with co-workers and charity members.
• Enter prize payouts and activate POS session play.
• Issue playing cards and return unused cards into inventory.
• Complete FRO forms and send when necessary.
• Enter data and adjust for paper sales, payouts, and progressives for each session.
• Complete progressive pots sheets, link adjustments, and balance all sellers & POS sales.
• Move forward counts and balance for next shift.
• Assist with Lotto sales counter when needed.
• Print out all paper reports due end of shift.
• Cash out and give all monies to session manager.
• Understand and respond to customer inquiries regarding bingo programs, promotions, and services offered.

Skills

Communication

Organization

Time management

MS Office

Multitasking

Tools

Microsoft Office Suite

Job description

Part Time Pickering, Pickering, ON, CA

2 days ago Requisition ID: 1098

Salary Range: $18.50 To $20.00 Hourly

SUMMARY:

Responsible for ensuring sessions are activated and ready for play, manage prize money via monitoring prize payouts and paying out prize winners. Oversee the issuance and return of playing cards. Completion of reports during and after sessions play. Assist with Lotto sales when needed.

DUTIES AND RESPONSIBILITIES (Include but are not limited to):

• Work co-operatively with co-workers and charity members.
• Obtain and maintain a valid AGCO license and /or any other licensing deemed necessary to aid in the operation of the gaming site.
• Enter prize payouts and activate POS session play.
• Work cooperatively with OLG representatives providing information in a timely manner.
• Issue playing cards as required during all sessions.
• Return unused cards into inventory after each session is locked down for play.
• Receive cash drops from floor sellers and POS sellers.
• Complete FRO forms and send when necessary.
• Enter data and make adjustments for paper sales, payouts, and progressives for each session.
• Complete progressive pots sheets, link adjustments, and balance all sellers & POS sales.
• Move forward counts and balance for next shift.
• Assist with Lotto sales counter when needed.
• Print out all paper reports due end of shift.
• Cash out and give all monies to session manager.
• Understand and respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at Gaming Centre.
• Immediately address potential safety hazards and report as necessary to session manager.
• Undertake other tasks and housekeeping duties assigned by the supervisor.
• Comply with the Delta Bingo & Gaming dress code.
• Behave in a professional manner (e.g. Refrain from the use of foul language).
• Must be able to work scheduled shifts.
• Demonstrate teamwork attitude through such things as willingness to cover shifts.
• Performs other job-related duties as assigned.

REQUIRED QUALIFICATIONS:

• Experience in the gaming or entertainment industry preferred but not required.
• Strong oral and written communications skills.
• Strong organizational, analytical, task and time management skills.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to multitask and prioritize in fast-paced environments.