Dual Rate PIT Manager-GCT

Socket.dev; Toronto; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Inclusive work environment

Tools and technology provided

Diversity and inclusion initiatives

Freedom to innovate

Be your authentic self

Job summary

Great Canadian Entertainment is seeking a Pit Manager to oversee table games operations on a shift basis at the site in Ontario. You will lead a team, drive guest experience, ensure compliance with AGCO and AML regulations, and manage staffing and training.

The role requires strong leadership and a commitment to safety and quality service. You will coordinate recruitment, onboarding, coaching, and performance management while collaborating with senior leadership to deliver Great Experiences and

Qualifications

• Minimum 3 years of management or supervisory experience in a gaming environment.
• Post-secondary education or an asset; combination with experience acceptable.
• Knowledge of table games; strong leadership and coaching abilities.
• Proactive, solution-oriented with a drive to exceed customer expectations.
• Ability to obtain AGCO Category 1 Gaming Assistant registration.

Responsibilities

• Oversee and monitor gaming operations on a shift basis; lead a team of table games staff.
• Ensure compliance with policies, procedures and regulatory requirements (AGCO, AML, FINTRAC).
• Recruitment, onboarding, training, and development of team members.
• Provide leadership, coaching and performance management; implement strategic initiatives.
• Maintain confidentiality and handle guest relations and incident reporting.

Skills

Leadership

Problem-solving

Customer-focused service

Communication

Team coaching

Education

Post-secondary education or combination

Registration as Category 1 Gaming Assistant (AGCO)

Bilingual English/French (asset)

Tools

MS Office

Job description

Position Summary

Under the direction of the Casino Shift Manager, the position of Pit Manager is responsible for overseeing and monitoring the gaming operations on a shift basis at the site level while establishing a safe and welcoming work environment for all employees. This role ensures adherence to all policies, procedures and implements all new gaming operations initiatives as directed. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.

Key Accountabilities

• Supports Great Canadian and One Toronto culture and team philosophy through the property;
• Reviews game spread and staffing levels and provide recommendations to the Table Games Operations Manager, Casino Shift Mnager and/or Director, Table Games;
• Ensures compliance with Great Canadian Gaming Policies and Procedures, AGCO, FINTRAC, Anti Money Laundering (AML requirements) and OLG Compliance and Regulations;
• Works closely with the senior leadership team and Casino Shift Manager to lead a team of engaged team members who care passionately about the table games, player development and delivering a great guest experience;
• Responsible for the performance management of team members including incident investigations, coaching, progressive disciplines and mentoring team members;
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness and integrity of the casino operations;
• Maintains confidentiality of all Great Canadian trade secrets and proprietary information including business processes, guest list, marketing plans and all other confidential information;
• Ensures prompt and discreet notification to appropriate management or any observation of illegal acts or internal ethics violations;
• Participates in the implementation of Table Games strategic plans and initiatives;
• Provides leadership, direction and mentoring to the table games team while providing continuous coaching for success to achieve high performance;
• Assists Casino Shift Manager in overseeing the gaming operation on a shift basis;
• Prepares and submits table games operation reports to Senior Leadership Team;
• Evaluates current business conditions, special events, business demand, weather conditions and adjust staffing levels accordingly;
• Responsible for the full recruitment cycle including resume screening, conducting assessments, interviews, onboarding, orientation and training of team members and Table Game Supervisors;
• Provides training and career development opportunities to new and existing team members;
• Participates in the implementation of table games strategic plans;
• Distributes cards and equipment to pits as needed;
• Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement;
• Responds to and resolves employee relations matters and guest concerns in a professional manner while maintaining financial responsibility;
• Responds to and resolves issues as escalated; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident reports in a timely manner;
• Liaises and communicates effectively with all appropriate operational departments;
• Anticipates operational and service issues before they escalated, trouble-shoots and resolves guest concerns before they are complaints;
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members;
• Offers highest possible level of Guest Service resulting in a maximum level of guest enjoyment and return play;
• Ensures compliance with licensing laws, health and safety and other statutory regulations including FINTRAC legislation and significant knowledge related to Anti Money Laundering (AML);
• Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction;
• Performs other duties as assigned or directed.

Education and Qualification Requirements

• Minimum 3 years of Management or Supervisory experience in a comparable Gaming establishment required;
• Post-Secondary education or a suitable combination of education and experience an asset;
• Knowledge and experience in a variety of table games required;
• Strong leadership skills with the ability to coach and mentor team members;
• Strong problem-solving and conflict resolutions skills;
• People-focused and committed to service excellence;
• Proactive and solution-oriented with a drive to succeed;
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication;
• Computer literacy in MS Office;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
• Ability to stand and walk for extended periods of time;
• This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!