Shift Leader: Deliver Legendary Service & Team Growth

Starbucks; Kelowna; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks in Kelowna is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will be responsible for modeling and acting in accordance with Starbucks guiding principles and

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to supervise and direct shift team.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to store needs.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and responds to cues.
• Coaches and provides feedback to partners on shift.
• Delivers legendary customer service with a customer-comes-first attitude.
• Organizes opening and closing duties and ensures cash handling procedures.
• Fosters a positive team environment and recognizes partner performance.
• Executes store operations and supports the store manager during shifts.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail environment knowledge

Interpersonal skills

Teamwork

Job description

Starbucks in Kelowna is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will be responsible for modeling and acting in accordance with Starbucks guiding principles and