Shift Lead: Drive Service & Team Excellence

Starbucks; Victoria; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks in Victoria, BC, is seeking a Shift Supervisor to support store operations during scheduled shifts. You will lead partners, delegate tasks, and ensure a legendary customer experience with prompt service and quality products.

Maintain a clean, safe, and welcoming store environment while modeling Starbucks guiding principles. You’ll contribute to a positive team culture, handle shift responsibilities, and help uphold standards in a fast-paced retail setting.

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to train and coach team members.
• Strong communication and people skills.
• Comfort with fast-paced store environments.
• Proactive problem solving and decision making.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead partners, delegate tasks, and ensure legendary customer service.
• Maintain a clean, safe, and welcoming store environment.
• Model Starbucks guiding principles and uphold policies during shifts.
• Support training and development of partners through coaching.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team collaboration

Job description

Starbucks in Victoria, BC, is seeking a Shift Supervisor to support store operations during scheduled shifts. You will lead partners, delegate tasks, and ensure a legendary customer experience with prompt service and quality products.

Maintain a clean, safe, and welcoming store environment while modeling Starbucks guiding principles. You’ll contribute to a positive team culture, handle shift responsibilities, and help uphold standards in a fast-paced retail setting.