Shift Leader: Legendary Customer Service & Team Coach

Starbucks Corp.; Toronto; On-site; CAD 32,000 - 52,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts.

As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages, and maintaining a clean and comfortable store environment. You will model Starbucks guiding principles, contribute to a positive team culture, and help ensure operational

Qualifications

• Customer service experience in a retail or restaurant setting.
• Ability to lead and coach a shift team.
• Strong communication and teamwork abilities.
• Knowledge of the retail environment.
• Ability to stay calm during high volume periods.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead and deploy partners to deliver the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment and follow safety policies.
• Coach and develop partners with timely, respectful feedback.
• Ensure cash handling and safety procedures are followed during shifts.
• Support opening and closing duties as assigned.
• Communicate needs and issues to the manager to keep the team aligned.

Skills

Direct the team

Learn quickly

Effective communication

Retail environment

Interpersonal skills

Job description

Starbucks Corp. is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts.

As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages, and maintaining a clean and comfortable store environment. You will model Starbucks guiding principles, contribute to a positive team culture, and help ensure operational