Shift Lead: Legendary Service & Team Leadership

Starbucks; Granby; On-site; CAD 42,000 - 62,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and lead the team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will delegate tasks, train partners, maintain attendance, follow safety and cash-handling policies, and ensure consistent operations during peak hours.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience for customers.
• Provide legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment.
• Follow cash handling and safety policies to ensure partner safety.
• Coach and develop partners to improve performance.
• Ensure attendance and punctuality during shifts.

Skills

Direct the work of others

Customer service experience

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and lead the team to deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming store environment.

You will delegate tasks, train partners, maintain attendance, follow safety and cash-handling policies, and ensure consistent operations during peak hours.