Shift Lead: Legendary Service & Team Leadership

Starbucks Corp.; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and maintain a clean, welcoming store environment with legendary customer service.

The role emphasizes coaching, performance feedback, and ensuring adherence to cash handling, safety, and operational policies on shift.

Qualifications

• Experience in customer service in retail or restaurant settings.
• Ability to lead a shift and coach team members.
• Strong communication and interpersonal skills.

Responsibilities

• Direct the shift team and delegate tasks to ensure smooth operations.
• Maintain calm demeanor during high volume periods to model professionalism.
• Deliver legendary customer service and uphold store standards.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail environment knowledge

Interpersonal and teamwork

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and maintain a clean, welcoming store environment with legendary customer service.

The role emphasizes coaching, performance feedback, and ensuring adherence to cash handling, safety, and operational policies on shift.