Shift Lead: Legendary Service & Team Coach

Starbucks; Vaughan; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Equal opportunity employer

Diversity and inclusion

Job summary

Starbucks is seeking a Shift Supervisor in Canada to support store operations and lead partners during scheduled shifts. You will coach team members, delegate tasks, and ensure timely service while maintaining a clean, inviting store environment.

As a leader, you’ll model the company’s guiding principles, deliver legendary customer service, and contribute to a positive team atmosphere. This role emphasizes reliability, teamwork, and effective communication with customers and staff.

Qualifications

• Experience directing a team in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to store needs.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to deliver the Starbucks Experience.
• Provide legendary customer service and maintain a clean, welcoming store environment.
• Model Starbucks guiding principles and maintain attendance and punctuality.
• Train and coach partners to improve performance and service quality.

Skills

People leadership

Customer service

Communication

Teamwork

Learn quickly

Retail knowledge

Job description

Starbucks is seeking a Shift Supervisor in Canada to support store operations and lead partners during scheduled shifts. You will coach team members, delegate tasks, and ensure timely service while maintaining a clean, inviting store environment.

As a leader, you’ll model the company’s guiding principles, deliver legendary customer service, and contribute to a positive team atmosphere. This role emphasizes reliability, teamwork, and effective communication with customers and staff.