Shift Leader: Legendary Customer Service & Store Operations

Starbucks; Kitchener; Sur place; CAD 38 000 - 48 000; Plein temps

Résumé du poste

Starbucks Canada is seeking a Shift Supervisor to support the store manager in daily operations and lead a team during scheduled shifts. You will delegate tasks, ensure legendary customer service, maintain store cleanliness and a welcoming Third Place environment.

Join a brand known for great coffee and a commitment to diversity. You will develop partner skills, coach the team, and help deliver a consistent Starbucks Experience for every customer.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsabilités

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Connaissances

Customer service

Direct team leadership

Communication skills

Teamwork

Retail knowledge

Description du poste

Starbucks Canada is seeking a Shift Supervisor to support the store manager in daily operations and lead a team during scheduled shifts. You will delegate tasks, ensure legendary customer service, maintain store cleanliness and a welcoming Third Place environment.

Join a brand known for great coffee and a commitment to diversity. You will develop partner skills, coach the team, and help deliver a consistent Starbucks Experience for every customer.