Shift Lead: Legendary Service & Store Ops

Starbucks; Carleton Place; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Equal opportunity employer

Disability accommodations

Diversity and inclusion

Job summary

Starbucks is seeking a Shift Supervisor in Canada to assist the store manager and lead the shift team. You will delegate tasks, ensure legendary customer service, quality beverages, and a clean store environment.

As a team lead, you will role-model Starbucks guiding principles and help deliver a positive, fast, friendly experience for every customer while maintaining store standards and smooth shift operations.

Qualifications

• Experience in customer service in retail or restaurant environments.
• Ability to direct the work of others and coach teammates.
• Strong communication skills for customers and partners.
• Knowledge of the retail environment and brand standards.
• Ability to work collaboratively as part of a team.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead partners on shift, delegating tasks to ensure service quality.
• Maintain a clean, welcoming store environment and health guidelines.
• Deliver legendary customer service with prompt service and accuracy.
• Support training and coaching of new partners on shift.
• Monitor cash handling and safety procedures during the shift.
• Contribute to a positive team atmosphere and recognize performance.
• Ensure adherence to store policies and brand standards.

Skills

Direct others

Fast learner

Oral communication

Retail environment

Interpersonal skills

Team player

Job description

Starbucks is seeking a Shift Supervisor in Canada to assist the store manager and lead the shift team. You will delegate tasks, ensure legendary customer service, quality beverages, and a clean store environment.

As a team lead, you will role-model Starbucks guiding principles and help deliver a positive, fast, friendly experience for every customer while maintaining store standards and smooth shift operations.