Shift Lead: Customer Experience & Team Ops

Starbucks; Winnipeg; On-site; CAD 33,000 - 38,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Winnipeg to assist the store manager during scheduled shifts and lead a team to deliver the Starbucks Experience with legendary service. You will deploy partners, delegate tasks, and ensure operations run smoothly while maintaining a clean, welcoming Third Place environment.

The role emphasizes integrity, strong communication, and coaching to develop team performance and customer satisfaction during high-volume periods.

Qualifications

• Direct the work of others during shifts.
• Learn quickly and adapt to a fast-paced environment.
• Effective oral communication with customers and partners.
• Knowledge of retail or restaurant operations.
• Strong interpersonal and teamwork skills.

Responsibilities

• Lead shift team and deploy partners to execute store operations.
• Provide legendary customer service and maintain a clean store environment.
• Follow health, safety and cash handling policies.
• Open and close store duties as assigned.
• Provide coaching and feedback to partners during shifts.
• Ensure consistent attendance and punctuality.

Skills

Team leadership

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks is seeking a Shift Supervisor in Winnipeg to assist the store manager during scheduled shifts and lead a team to deliver the Starbucks Experience with legendary service. You will deploy partners, delegate tasks, and ensure operations run smoothly while maintaining a clean, welcoming Third Place environment.

The role emphasizes integrity, strong communication, and coaching to develop team performance and customer satisfaction during high-volume periods.