Shift Lead, Customer Experience & Operations

Starbucks Corp.; Nanaimo; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks Corp. in Nanaimo, Canada, is seeking a Shift Supervisor to support the store manager in daily operations during scheduled shifts. You will lead the shift team, delegate tasks, and ensure legendary customer service with prompt service, quality beverages, and a clean, welcoming store environment.

The role emphasizes coaching, team leadership, cash handling adherence, and maintaining the Starbucks Experience for customers across all shifts.

Qualifications

• Direct the work of others.
• Able to learn quickly and adapt to new tasks.
• Effective oral communication with customers and partners.
• Knowledge of the retail environment and store operations.
• Strong interpersonal skills for teamwork and customer service.
• Capable of working as part of a collaborative shift team.

Responsibilities

• Assists the store manager in executing store operations during scheduled shifts.
• Leads shift partners, delegates tasks, and ensures quality customer service.
• Maintains a calm environment during high volume periods and serves as a positive example.
• Provides coaching and feedback to partners on shift.
• Ensures adherence to cash handling, safety, and store procedures.
• Reinforces Starbucks standards and the Third Place experience for customers.

Skills

Directing work

Learning quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Corp. in Nanaimo, Canada, is seeking a Shift Supervisor to support the store manager in daily operations during scheduled shifts. You will lead the shift team, delegate tasks, and ensure legendary customer service with prompt service, quality beverages, and a clean, welcoming store environment.

The role emphasizes coaching, team leadership, cash handling adherence, and maintaining the Starbucks Experience for customers across all shifts.