Shift Lead - Crumbl - Upper Oakville

Crumbl - Upper Oakville; Oakville; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Fun and supportive team environment

Opportunities for growth and promotion

Full-time hours

Leadership experience in a fast-paced餐

Job summary

Push Operations in Oakville, Ontario, is seeking a Lead the Shift supervisor to guide the team and deliver an exceptional customer experience. You will oversee food safety, product quality, and service standards while managing busy periods with focus and energy.

This full-time role requires reliable leadership, effective communication, and a proactive approach to coaching, ensuring every shift runs smoothly and staff stay motivated.

Qualifications

• Leadership or restaurant experience preferred.
• Strong communication and customer-service skills.
• Reliable, punctual, and responsible.
• Positive attitude and strong work ethic.
• Comfortable leading a team in a fast-paced environment.
• Able to make decisions and solve problems independently.
• Strong attention to detail.
• Willingness to coach and support team members.

Responsibilities

• Lead and support the team during assigned shifts
• Deliver an exceptional customer experience
• Ensure product quality, presentation, and freshness meet standards
• Maintain high standards for cleanliness, organization, and food safety
• Assign tasks and ensure team members complete their responsibilities
• Keep the team organized and efficient during busy periods
• Assist with cash handling and shift procedures
• Lead opening and closing procedures
• Handle customer questions and concerns professionally
• Coach and provide feedback to team members when needed
• Communicate operational issues to the management team
• Lead by example and help create a positive team environment

Skills

Leadership experience

Customer-service skills

Communication skills

Reliability

Problem-solving

Attention to detail

Coaching staff

Job description

Location: 1011 Upper Middle Rd E Unit C17, Oakville, ON L6H 4L2

Job Type: Full-Time

Hours: 35–40 hours per week

Pay: $18.25–$19 per hour + gratuities

Lead the Shift. Elevate the Experience.

What You’ll Do

• Lead and support the team during assigned shifts
• Deliver an exceptional customer experience
• Ensure product quality, presentation, and freshness meet standards
• Maintain high standards for cleanliness, organization, and food safety
• Assign tasks and ensure team members complete their responsibilities
• Keep the team organized and efficient during busy periods
• Assist with cash handling and shift procedures
• Monitor product, ingredients, and packaging levelsLead opening and closing procedures
• Handle customer questions and concerns professionally
• Coach and provide feedback to team members when needed
• Communicate operational issues to the management team
• Lead by example and help create a positive team environment

What We’re Looking For

• Previous leadership or restaurant experience preferred
• Strong communication and customer-service skills
• Reliable, punctual, and responsible
• Positive attitude and strong work ethic
• Comfortable leading a team in a fast-paced environment
• Able to make decisions and solve problems independently
• Strong attention to detail
• Willingness to coach and support team members

Schedule & Availability

This is a full-time position, approximately 35–40 hours per week.

Strong preference will be given to candidates available for closing shifts:

• Monday–Thursday: Available to close until 12:00 AM
• Friday–Saturday: Available to close until 1:00 AM

Closing responsibilities include completing cleaning, restocking, food-safety procedures, cash/closing procedures, and ensuring the store is properly secured and ready for the next day.

Applicants should be comfortable working late-night closing shifts on a consistent basis.

Why Join Crumbl?

• Fun and supportive team environment
• Opportunities for growth and advancement
• Full-time hours
• Leadership experience in a fast-paced restaurant environment

Ready to Lead?

If you’re responsible, motivated, hardworking, and ready to take the next step in your restaurant career, we’d love to have you join our team!