Restaurant Shift Lead — Fast-Paced Team Leader

Crumbl - London North; London; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Fun team environment

Growth opportunities

Full-time hours

Leadership experience

Job summary

Crumbl is seeking a dedicated Lead to supervise daily restaurant operations in London, Ontario. You will guide the team through shifts, ensure quality and safety, and maintain a welcoming customer experience. This role emphasizes leadership, accountability, and hands-on coaching in a high-volume setting.

The position is full-time with late-night closing shifts, requiring reliability, strong communication, and a proactive work ethic to help the store run smoothly and win customer loyalty.

Qualifications

• Leadership or restaurant experience preferred.
• Strong communication and customer-service skills.
• Reliable, punctual, and responsible.
• Positive attitude and strong work ethic.
• Comfortable leading a team in a fast-paced environment.
• Able to make decisions and solve problems independently.
• Strong attention to detail.
• Willingness to coach and support team members.

Responsibilities

• Lead and support the team during assigned shifts.
• Deliver an exceptional customer experience.
• Ensure product quality, presentation, and freshness meet standards.
• Maintain high standards for cleanliness, organization, and food safety.
• Assign tasks and ensure team members complete their responsibilities.
• Keep the team organized and efficient during busy periods.
• Assist with cash handling and shift procedures.
• Monitor product, ingredients, and packaging levels.
• Lead opening and closing procedures.
• Handle customer questions and concerns professionally.
• Coach and provide feedback to team members when needed.
• Communicate operational issues to the management team.
• Lead by example and help create a positive team environment.

Skills

Leadership

Customer service

Reliability

Communication

Problem solving

Job description

Crumbl is seeking a dedicated Lead to supervise daily restaurant operations in London, Ontario. You will guide the team through shifts, ensure quality and safety, and maintain a welcoming customer experience. This role emphasizes leadership, accountability, and hands-on coaching in a high-volume setting.

The position is full-time with late-night closing shifts, requiring reliability, strong communication, and a proactive work ethic to help the store run smoothly and win customer loyalty.