Shift Lead

Cleo; Saskatoon; On-site; CAD 19,000 - 26,000; Part time

Job summary

Cleo in Saskatoon is seeking a part-time Shift Lead to support daily store operations and deliver an exceptional customer experience. You will help open/close, coordinate breaks, train and coach team members, manage inventory tasks, and ensure visual merchandising standards while driving sales and meeting performance goals.

The role requires strong communication, ability to stand for long periods, and flexibility to work evenings, weekends and holidays in a fast-paced fashion environment.

Qualifications

• Experience in retail or customer-facing environments.
• Supervisory or shift lead experience.
• Sales and merchandising skills within a retail setting.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and maintain flexibility to work evenings, weekends, and holidays.
• High school diploma or equivalent education.

Responsibilities

• Assist with opening and closing the store and coordinating schedules.
• Provide guidance and training to team members during shifts.
• Support Store Management to drive sales and hit performance goals.
• Engage with customers on the sales floor and process sales transactions.
• Manage inventory-related tasks such as restocking and transfers and ensure product presentation standards.

Skills

Customer service

Supervisory experience

Sales & merchandising

Communication skills

Organization & problem-solving

POS experience

Flexibility

Retail fashion knowledge

Education

High school diploma

Tools

POS systems

Job description

Company Description

Cleo is a Canadian fashion brand focused on modern style and thoughtful design, offering refined and versatile pieces that transition seamlessly between work and everyday life. The brand is recognized for its curated petite assortment and exceptional fit, helping customers feel confident and comfortable in what they wear. Each collection is carefully designed with attention to detail and quality, reflecting a contemporary, polished aesthetic. Team members at Cleo contribute to a welcoming retail environment that aligns with the brand’s commitment to confidence, style, and service.

Role Description

The Shift Lead is a part-time, on-site role based in Saskatoon, SK, responsible for supporting daily store operations and delivering an outstanding customer experience. In this role, the Shift Lead helps open and close the store, coordinates break and task schedules, and ensures visual merchandising and product presentation standards are maintained. The Shift Lead provides guidance to team members during their shift, assists with training and coaching, and supports the Store Management team in driving sales and meeting performance goals. Daily tasks include engaging with customers on the sales floor, handling point-of-sale transactions, managing inventory-related activities such as restocking and transfers, and promoting Cleo’s brand values and service standards. The Shift Lead also helps ensure that store policies, loss prevention procedures, and health and safety practices are consistently followed.

Qualifications

• Experience in retail or customer-facing environments, with proven ability to deliver strong customer service and build positive shopper relationships.
• Supervisory or shift lead experience, including coordinating staff activities, supporting training, and providing constructive feedback during daily operations.
• Sales and merchandising skills, including understanding of selling techniques, visual presentation standards, and basic knowledge of retail performance metrics.
• Strong communication and interpersonal skills to collaborate effectively with team members, leadership, and customers in a fast-paced environment.
• Solid organizational and problem-solving abilities, with attention to detail in handling transactions, inventory tasks, and store procedures.
• Comfort using point-of-sale systems and basic retail technology; willingness to learn new tools and processes as needed.
• Ability to stand for extended periods, move merchandise, and work a flexible schedule that may include evenings, weekends, and holidays.
• Previous experience in fashion or apparel retail is an asset; high school diploma or equivalent education is preferred.