Shift Lead

Kodiak Group Holdings Co; Delta; On-site; CAD 46,000 - 58,000; Full time

Job summary

Work Authority is seeking a proactive Shift Lead at our Delta, BC location. You will supervise store operations during shifts, coach a team of retail associates, and deliver exceptional customer service. The role requires flexibility for evenings and weekends and a focus on sales performance and store standards.

Join a team that values safety, customer care, and efficient operations, with opportunities to develop leadership skills and advance within a national retail network.

Qualifications

• Minimum of 2 years customer service experience.
• Proficient with POS systems and Microsoft Office.
• Ability to lift up to 50lbs and stand for prolonged periods.

Responsibilities

• Lead and motivate a team of retail associates on assigned shifts.
• Coordinate tasks to ensure smooth store operations during shifts.
• Provide exceptional customer service and model best practices for the team.
• Ensure the store opens/closes properly and maintains cleanliness and visual standards.
• Assist with inventory, restocking, and replenishment of merchandise.
• Handle customer exchanges/returns and adhere to store policies.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Tools

POS systems

Microsoft Office

Retail software

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts. Our Purpose: "We champion and empower workers who make our world work better." We currently have a TEMPORARY SIX MONTH CONTRACT (FULL TIME HOURS) Shift Lead position open at our DELTA, BC location. A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.

How you will make a difference:

• Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
• Demonstrate exceptional customer service skills and act as a role mode for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on effective sales techniques and product knowledge.
• Ensure the store is clean, always organized and visually appealing.
• Responsible for the store’s opening and closing procedures.
• Assists with inventory, including receiving, stocking, and replenishing merchandise.
• Provide customers with a hassle-free experience when they need to exchange or return products.
• Adhere to company policies, procedures, and store operational guidelines.
• Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Skills for Success:

• A minimum of at least 2 years customer service experience
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
• Excellent decision-making abilities and problem-solving skills
• Strong organizational and time management abilities.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel. Our Purpose: “We champion and empower workers who make our world work better”