Team Lead

OOBE Apparel Design Group; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Workwear Outfitters, LLC in Edmonton, AB is seeking a Full-Time Team Lead who will assist the Store Manager in daily operations and lead team members to achieve sales targets. Candidates should have a minimum of 2 years of retail experience, be enthusiastic about customer service, and possess strong communication skills. The role requires managing inventory while ensuring compliance with company policies. This position supports a flexible work environment and offers opportunities for career growth.

Qualifications

• Minimum of 2 years retail experience, preferably at a supervisory level.
• Strong customer service skills with professionalism.
• Excellent verbal and written communication skills.
• Proficient in POS systems and Microsoft Office.

Responsibilities

• Assist the Store Manager with daily operations.
• Coach and develop team members to achieve sales targets.
• Comply with cash procedures and manage inventory.
• Ensure visual guidelines and store appearance meet standards.
• Perform management responsibilities in the manager's absence.

Skills

Customer service excellence

Retail experience

Team management

Time management

Verbal communication

Written communication

Proficiency in POS systems

Tools

Microsoft Office

Retail software

Job description

Team Lead page is loaded## Team Leadlocations: Edmonton, ABtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103613Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.Our Purpose: "We champion and empower workers who make our world work better."We currently have a **Full-Time Team Lead** position open at our **Edmonton South** location.The Team Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members.How you will have influence:* Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.* Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.* Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures.* Coach, develop, and motivate team members to achieve sales targets.* Lead the on-going training in upselling of products and services.* Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.* Provides input to the store manager on team members performance.* Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized.* Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales.* Adhere to the organization’s policies and procedures, including store operations and loss prevention guidelines and practices.* Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority’s standards.* Assists the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls.* Perform store management responsibilities in the absence of store manager.Skills for Success:* Minimum of 2 years retail experience, preferrable at a supervisory level* Enthusiastic and committed to delivering outstanding customer service experience with professionalism.* Strong ability to manage time and prioritize task to meet demands of the business* Ready to lead by empowering, inspiring, motivating, and developing self and others* Excellent verbal and written communication skills* Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software* Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.* Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap(R), Bulwark(R), Image Authority(R), Kodiak(R), Terra(R), Walls(R), Liberty(R), Work Authority(R), Workrite(R) Fire Service, Chef Designs(R), Horace Small(R), CritiCore(R), and OOBE(R). Workwear Outfitters is also the exclusive licensee for Dickies(R) apparel in the B2B channel. Our Purpose: “We champion and empower workers who make our world work better”