Shift Lead

Workwear Outfitters, LLC; Cambridge; On-site; CAD 22,000 - 33,000; Part time

Job summary

Work Authority in Cambridge is seeking a PART TIME Shift Lead to guide a team of retail associates during assigned shifts. You will drive customer service, manage daily operations, and support sales targets while ensuring the store remains clean, stocked, and welcoming for customers.

The role requires 2+ years of customer service experience, proficiency with POS systems, and the ability to lift up to 50lbs. Flexible availability including evenings and weekends is preferred.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to lift up to 50lbs and stand for extended periods.
• Reliable, flexible to work evenings, weekends, and weekdays.

Responsibilities

• Lead and coach retail associates on assigned shifts.
• Oversee store operations and opening/closing procedures.
• Deliver excellent customer service and resolve inquiries.
• Achieve sales targets by motivating the team on shift.
• Assist with inventory and stock replenishment.
• Ensure a clean, organized, and visually appealing store.

Skills

Team leadership

Customer service

Communication

POS proficiency

Tools

POS systems

Microsoft Office

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce.

Our Purpose: "We champion and empower workers who make our world work better."

We currently have a PART TIME Shift Lead position open at our Cambridge location.

Responsibilities

• Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
• Demonstrate exceptional customer service skills and act as a role model for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on effective sales techniques and product knowledge.
• Ensure the store is clean, always organized and visually appealing.
• Responsible for the store’s opening and closing procedures.
• Assists with inventory, including receiving, stocking, and replenishing merchandise.
• Provide customers with a hassle-free experience when they need to exchange or return products.
• Adhere to company policies, procedures, and store operational guidelines.
• Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Skills for Success

• A minimum of at least 2 years customer service experience
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
• Excellent decision-making abilities and problem-solving skills
• Strong organizational and time management abilities.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Walls®, Liberty®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel. Our Purpose: “We champion and empower workers who make our world work better”