Shift Lead

Workwear Outfitters; Cambridge; On-site; CAD 21,000 - 28,000; Part time

Job summary

Work Authority in Cambridge is seeking a part-time Shift Lead to oversee store operations during assigned shifts, coach the team, deliver exceptional customer experiences, drive sales, and maintain merchandising standards.

The role requires evening and weekend availability, hands-on leadership, and commitment to loss prevention and company policies; previous retail supervision experience preferred.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency with POS systems and Microsoft Office (Excel, Outlook, Teams).
• Strong interpersonal and communication skills.
• Excellent decision-making and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to lift up to 50 lbs, climb ladders, and stand for long durations.
• Flexibility to work evenings, weekends, and weekdays.

Responsibilities

• Lead and support a team of retail associates on assigned shifts.
• Assign tasks and ensure smooth store operations.
• Demonstrate excellent customer service and serve as a role model.
• Greet customers and provide prompt assistance.
• Meet sales targets by motivating the team to sell effectively.
• Train associates on sales techniques and product knowledge.
• Keep the store clean, organized, and visually appealing.
• Manage opening and closing procedures.
• Assist with inventory, receiving, stocking and replenishment.
• Handle exchanges and returns to provide a hassle-free experience.
• Follow company policies and loss prevention guidelines.

Skills

Customer service

Leadership

Communication

Sales ability

Flexibility

Safety awareness

Tools

POS systems

Microsoft Office

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: "We champion and empower workers who make our world work better."

We currently have a PART TIME Shift Lead position open at our Cambridge location. A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.

How You Will Make a Difference

• Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
• Demonstrate exceptional customer service skills and act as a role model for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Deliver legendary service by resolving customer inquiries according to Work Authoritys Values.
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on effective sales techniques and product knowledge.
• Ensure the store is clean, always organized and visually appealing.
• Responsible for the stores opening and closing procedures.
• Assists with inventory, including receiving, stocking, and replenishing merchandise.
• Provide customers with a hassle-free experience when they need to exchange or return products.
• Adhere to company policies, procedures, and store operational guidelines.
• Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Skills For Success

• A minimum of at least 2 years customer service experience
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
• Excellent decision-making abilities and problem-solving skills
• Strong organizational and time management abilities.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.