Team Lead

Workwear Outfitters; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Workwear Outfitters is seeking a Full-Time Team Lead for their Edmonton South location. The ideal candidate has at least 2 years of retail experience at a supervisory level and will assist the Store Manager in overseeing daily operations, achieving sales targets, and enhancing team member development. This role requires a commitment to outstanding customer service and involves responsibilities like coaching staff, managing cash procedures, and ensuring compliance with company policies.

Qualifications

• Minimum of 2 years retail experience, preferable at a supervisory level.
• Enthusiastic and committed to delivering outstanding customer service experience with professionalism.
• Strong ability to manage time and prioritize tasks to meet demands of the business.
• Ready to lead by empowering, inspiring, motivating, and developing self and others.
• Excellent verbal and written communication skills.

Responsibilities

• Assist the Store Manager with overseeing daily store operations.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Coach, develop, and motivate team members to achieve sales targets.
• Ensure shrink control within the store is minimized.
• Perform store management responsibilities in the absence of the store manager.

Skills

Customer service experience

Retail experience

Time management

Leadership abilities

Communication skills

Tools

Point-of-sale (POS) system

Microsoft Office

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: "We champion and empower workers who make our world work better."

We currently have a Full-Time Team Lead position open at our Edmonton South location.

The Team Lead will assist the Store Manager with overseeing daily store operations, achieving sales targets, ensuring compliance with company policies and supporting the development of team members.

How You Will Have Influence

• Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Comply with all cash procedures; accurately process sales, returns, exchanges through a POS system, including opening or closing procedures.
• Coach, develop, and motivate team members to achieve sales targets.
• Lead the ongoing training in upselling of products and services.
• Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.
• Provide input to the store manager on team members' performance.
• Assist the store manager with receiving merchandise accurately, inventory management, and cycle counts. Ensure shrink control within the store is minimized.
• Work closely with the store manager to ensure inventory levels and style selections are properly maintained to maximize sales.
• Adhere to the organization’s policies and procedures, including store operations and loss prevention guidelines and practices.
• Ensure the execution and maintenance of visual guidelines and store appearance meets Work Authority’s standards.
• Assist the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager to address shortfalls.
• Perform store management responsibilities in the absence of the store manager.

Skills For Success

• Minimum of 2 years retail experience, preferable at a supervisory level.
• Enthusiastic and committed to delivering outstanding customer service experience with professionalism.
• Strong ability to manage time and prioritize tasks to meet demands of the business.
• Ready to lead by empowering, inspiring, motivating, and developing self and others.
• Excellent verbal and written communication skills.
• Proficiency in using a point-of-sale (POS) system, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Ability to lift up to 50 lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment; accommodations are available upon request at any stage of the recruitment process.