Shift Lead – Retail Team Coach (Evenings/Weekends)

Kodiak Group Holdings; Delta; On-site; CAD 42,000 - 52,000; Full time

Job summary

Work Authority in Delta, BC is seeking a Shift Lead for a temporary six-month contract. You will supervise store operations during shifts, motivate staff, ensure great customer experiences, and help achieve sales targets.

Role requires 2+ years in customer service, proficiency with POS and MS Office, strong communication, and flexibility to work evenings and weekends. You will train associates, manage opening/closing, and maintain store presentation.

Qualifications

• A minimum of at least 2 years customer service experience.
• Proficiency with point-of-sale systems and retail software.
• Strong interpersonal and communication skills.
• Ability to motivate a team and drive sales.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead and inspire a team of retail associates on assigned shifts.
• Oversee store operations, opening/closing procedures, and merchandising.
• Deliver excellent customer service and resolve inquiries promptly.
• Support inventory, stocking, and replenishment activities.
• Coach staff on sales techniques and product knowledge.

Skills

Customer service

POS systems

Microsoft Office

Interpersonal communication

Decision-making

Time management

Physical stamina

Tools

POS software

Excel

Job description

Work Authority in Delta, BC is seeking a Shift Lead for a temporary six-month contract. You will supervise store operations during shifts, motivate staff, ensure great customer experiences, and help achieve sales targets.

Role requires 2+ years in customer service, proficiency with POS and MS Office, strong communication, and flexibility to work evenings and weekends. You will train associates, manage opening/closing, and maintain store presentation.