SHIFT LEADER

Northern Reflections; Calgary; On-site; CAD 38,000 - 52,000; Full time

Job summary

Northern Reflections is seeking a Shift Leader to support daily store operations and deliver an exceptional in-store experience for customers in Calgary. Reporting to the Store Manager, you will lead the floor, mentor sales associates, and ensure goals are met during your shifts.

The role requires 1–2 years in retail with leadership experience, strong communication, and a hands-on approach to merchandising, loss prevention, and customer service. Flexibility for weekends and holidays is essential.

Qualifications

• Minimum 1–2 years in retail or customer service with leadership experience.
• Proven track record of meeting sales targets and driving team performance.
• Strong interpersonal and communication skills to motivate staff.
• Excellent customer service and selling skills.
• Solid understanding of retail operations including visual merchandising and loss prevention.
• Strong organizational and time-management abilities, able to juggle priorities.

Responsibilities

• Support daily store operations and help achieve sales goals while delivering an exceptional customer experience.
• Provide on-the-floor leadership in the absence of Store Manager/Assistant Manager.
• Deliver outstanding customer service by following our program guidelines.
• Promote and enroll customers in the loyalty program to drive loyalty.
• Coach and give feedback to sales associates to meet productivity goals.
• Maintain visual merchandising standards including displays and in-store layouts.
• Perform POS transactions quickly and accurately.
• Ensure a safe, secure environment following loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow company policies and initiatives; perform other duties as assigned.

Skills

Leadership

Sales targets

Interpersonal communication

Customer service

Visual merchandising

Loss prevention

Organizational skills

Time management

Team motivation

Tools

POS systems

Job description

A t NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

Key Responsibilities:

• Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience.
• Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
• Deliver outstanding customer service by following our customer service program
• Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,support, and provide feedback to sales associates to help them meetproductivity goals and improve performance.
• Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
• Performpoint of sale transactions quickly and accurately.
• Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
• Communicateclearly and professionally with customers and coworkers.
• Followall company policies, procedures, and initiatives.
• Performother duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
• Proventrack record of achieving sales targets and driving team performance
• Stronginterpersonal and communication skills with the ability to motivate and inspirea team
• Excellentcustomer service and selling skills
• Solidunderstanding of retail operations, including visual merchandising and lossprevention
• Strongorganizational and time management skills; able to manage multiple priorities
• Comfortableworking in a fast-paced, dynamic environment
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays