ServiceNow Solution Architect

Cognizant; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a skilled ServiceNow Solution Architect to join their dynamic team. In this role, you will leverage your expertise in ServiceNow to provide mentorship, lead technical design, and ensure the highest quality of deliverables. You will collaborate with clients and internal teams to craft solutions that meet diverse business needs. This position offers the opportunity to work remotely while being part of a supportive and inclusive environment that values your career growth and work-life balance. Join a high-caliber team committed to making a positive impact in the tech industry.

Benefits

Competitive salary

Pension plan with matching contributions

Flexible health benefits

Work-life balance initiatives

Upskilling opportunities

Paid time off

Volunteering opportunities

Diversity and inclusion initiatives

Qualifications

• 4+ years of experience on the ServiceNow platform with a strong focus on architecture.
• Proven ability to mentor and lead teams in technical environments.

Responsibilities

• Lead and mentor developers to ensure high technical quality.
• Research and propose solutions to meet business needs effectively.

Skills

ServiceNow

Scripting

Web Services

APIs

Mobile Application Design

ITIL v3

General Consulting

Software Development

Education

Degree in Computer Science

Degree in Computer Engineering

Degree in Information Technology

Tools

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist for ITSM

Job description

Job Title - ServiceNow Solution Architect

Remote

Role Description

As a ServiceNow Solution Architect, you will make an impact by being an excellent Solution Architect with ServiceNow. You will be a valued member of the ServiceNow team and work collaboratively with the manager, primary team, and other stakeholders.

The ServiceNow Solution Architect provides mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A Senior Solution Architect has a high level of understanding in scripting and app development, including familiarity with web services, APIs, and mobile application design.

• Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.
• Fulfill technical designing, crafting, documenting, and communicating the integration approach of all components of the architecture.
• Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Business Lines.
• Educate clients and collaborate for the right technical solutions.
• Deliver a positive and helpful experience to clients in every interaction.
• Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
• Act as the final delivery point for technical decision-making within a program.

What you'll do:

• Build teams that can complete tasks.
• Offer technical mentoring and mentorship to other developers/architects.
• Define domain-specific evaluation processes for hiring that fit market needs.
• Interview to screen and identify the best candidates.
• Periodic evaluation of team capabilities.
• Define emerging skills that the team needs and identify training needs.
• Align resource requirements based on demand projections.
• Record resource training and development plans in partnership with HR.

What you bring to the role

• A degree in computer science, Computer Engineering, or Information Technology is beneficial, or equivalent experience with significant related IT and leadership experience.
• 4+ years working on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM).
• Knowledge of ITIL v3 required.
• General Consulting, Service Management, and Software Development experience required.
• 4+ years of multiple platform configuration.
• 2+ years of senior technical experience.
• Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.

What we offer

• The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunities, on-the-job learning, and guidance to find new roles that might be a better fit.
• The opportunity to grow with a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependants—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Applications will be accepted until May 21st, 2025.