ServiceNow Integrated Success Program — Business Analyst

Apex Systems; Mississauga; On-site; CAD 80,000 - 110,000; Full time

Job summary

Everforth Apex is seeking a Business Analyst to drive requirements for the ServiceNow Integrated Success Program. You will translate strategic outcomes into actionable requirements, user stories, and acceptance criteria, collaborating with stakeholders across HR, IT, and delivery teams.

The role emphasizes backlog readiness, governance, and documentation to enable value realization from discovery through delivery.

Qualifications

• Elicit, clarify, and document functional and non-functional requirements across ServiceNow Integrated Success workstreams.
• Facilitate discovery sessions, workshops, and breakout discussions to understand processes and automation opportunities.
• Translate business needs into clear requirements, user stories, acceptance criteria, and backlog-ready artifacts.
• Ensure requirements align to objectives, scope, governance, and measurable outcomes.

Responsibilities

• Support backlog creation, refinement, prioritization, and grooming with Product Owners and delivery teams.
• Maintain traceability between objectives, requirements, user stories, tests, risks, and delivered capabilities.
• Identify dependencies and readiness gaps affecting sprint planning and releases.
• Coordinate with technical teams to validate feasibility and clarify design assumptions.

Skills

ServiceNow

Requirements Elicitation

Agile

Stakeholder Management

Process Modeling

Tools

ServiceNow ITSM

Job description

Everforth Apex is seeking a Business Analyst to drive requirements for the ServiceNow Integrated Success Program. You will translate strategic outcomes into actionable requirements, user stories, and acceptance criteria, collaborating with stakeholders across HR, IT, and delivery teams.

The role emphasizes backlog readiness, governance, and documentation to enable value realization from discovery through delivery.