Associate Customer Success Data Analyst

Apex Systems; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Everforth Apex is seeking an Associate Customer Success Data Analyst to serve as the primary data resource for the Enterprise Customer Success Management team. You will handle data requests, build and maintain reports, and help CSMs access information to support retailer partners.

The role is high-volume, execution-focused, requiring clear communication with non-technical stakeholders and reliable outputs within SLAs. Prior experience with SQL, Mode/Tableau, and Excel is essential.

Qualifications

• 2–4 years of experience in an analytical or data operations role.
• Strong SQL skills and ability to validate outputs.
• Experience with BI tools (Mode/Tableau) and updating reports.
• Proficient in Google Sheets/Excel and data visualization basics.

Responsibilities

• Fulfill incoming CSM data requests via Jira intake, delivering results in a clear format.
• Maintain and update existing Mode reports and dashboards, including weekly retailer report flow.
• Support CSMs with standard data pulls across key metrics (GMV, funnel, churn, orders).
• Troubleshoot data discrepancies and flag anomalies to analytics or engineering teams.
• Document recurring request patterns to inform playbooks and tooling.
• Communicate request status, turnaround times, and blockers proactively.
• Suggest improvements to data request processes based on feedback.

Skills

SQL

Mode/Tableau

Google Sheets/Excel

Communication

Cross-functional collaboration

eCommerce metrics knowledge

Tools

Mode

Tableau

Job description

Associate Customer Success Data Analyst

About the Role

We're looking for an Associate Data Analyst to join our team. In this role, you'll be the primary data resource for our Enterprise Customer Success Management team — fielding incoming data requests, building & maintaining reports and dashboards, and helping CSMs get the information they need to support their retailer partners. This is a high-volume, reactive-support role. You'll work across a broad portfolio of retailers and will need to move quickly, communicate clearly with non-technical stakeholders, and produce clean, reliable outputs within structured SLAs. This role is execution-focused; success means that CSMs spend less time blocked on data.

What You’ll Do

• Fulfill incoming CSM data requests via a Jira intake process — pulling retailer metrics, building one-off analyses, and delivering results in a clear, CSM-ready format
• Maintain and update existing Mode reports and dashboards, including the weekly automated retailer report flow
• Support CSMs with standard data pulls across key metrics: GMV trends, conversion funnel, cancellation rates, reorder rates, new guest activation, and campaign performance
• Troubleshoot data discrepancies and flag anomalies to the appropriate analytics or engineering team
• Document recurring request patterns to inform future playbook and tooling development
• Communicate proactively on request status, turnaround times, and any blockers
• Make & document consistent improvements based on feedback to the existing process of receiving & completing data requests

What You Bring

• 2–4 years of experience in an analytical or data operations role
• Strong SQL skills — you can write and modify queries independently, navigate unfamiliar schemas, and validate your own outputs
• Comfort working in Mode, Tableau, or similar BI tools; ability to update existing reports without starting from scratch
• Solid Google Sheets / Excel skills, including pivot tables, lookups, and chart creation
• Clear written and verbal communication — you can translate a data output into a plain-language summary for a non-technical audience
• High responsiveness and strong prioritization instincts; you're comfortable in a fast-moving, request-driven environment
• Self starter; you’re comfortable reaching out to cross-functional teams to advocate for what you need to get the job done well
• Familiarity with eCommerce metrics and/or the grocery retail landscape is a plus, but not required

Additional Information

The expected contract duration is 6 months, with the possibility of extension depending on business needs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.