Senior ServiceNow Business Analyst - Drive Workflow

Socket.dev; Calgary; On-site; CAD 90,000 - 105,000; Full time

Benefits offered by this job

Generous time off

Medical, dental, and vision benefits

Mental health support

Health Spending Account

Professional development

LAPP pension

On-campus dining

Job summary

The ServiceNow Business Analyst at SAIT partners with stakeholders to capture business needs, design workflows, and document requirements that guide ServiceNow solutions. You will coordinate across the ServiceNow team to ensure timely delivery and alignment with business objectives.

Ideal candidates bring a solid ServiceNow background, strong communication, and a track record of process improvement. A collaborative, end‑to‑end contributor mindset is essential for success in this role.

Qualifications

• Post-secondary degree or diploma in Information Systems, Information Technology, Business Administration, or a related field.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.

Skills

Requirements gathering

Stakeholder management

Process design

Documentation

Communication

Presentation facilitation

SDLC coordination

Education

Bachelor's degree or diploma in IT/IS/Business

Tools

ServiceNow ITSM

ServiceNow HRSD

ServiceNow CSM

Job description

The ServiceNow Business Analyst at SAIT partners with stakeholders to capture business needs, design workflows, and document requirements that guide ServiceNow solutions. You will coordinate across the ServiceNow team to ensure timely delivery and alignment with business objectives.

Ideal candidates bring a solid ServiceNow background, strong communication, and a track record of process improvement. A collaborative, end‑to‑end contributor mindset is essential for success in this role.