ServiceNow Developer

Brainhunter Systems Ltd; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Brainhunter Systems Ltd. is seeking a Senior ServiceNow Developer to design, build, and implement enhancements across ServiceNow modules. You will work with architects, developers, analysts, QA, and operations to troubleshoot and optimize solutions.

The role requires extensive experience with ITSM, CMDB, ITOM, and integrations using REST/SOAP, LDAP, and data import sets. This hybrid position is based in Toronto, London, and Winnipeg, with a 12-month end date window from start.

Qualifications

• 5+ years as ServiceNow administrator.
• 5+ years as ServiceNow Developer.
• Experience with REST/SOAP web services integration.
• Upgrade experience and ATF usage.

Responsibilities

• Design, develop and implement enhancements within ServiceNow by adhering to best practices.
• Configure integrations via REST, SOAP, LDAP, and import sets.
• Collaborate with IT and business groups to ensure deployed solutions meet criteria.
• Develop clear technical/process documentation.
• Troubleshoot deployment issues and conduct lessons learned sessions.

Skills

ServiceNow development

ServiceNow administration

REST/SOAP integration

ATF testing

ITSM CMDB ITOM familiarity

Tools

ServiceNow Studio

Flow Designer

Integration Hub

ATF

REST & SOAP APIs

Job description

• Location city(s): Toronto, London, Winnipeg
• Role Title: ServiceNow Developer, Sr. (CL17)
• Management Specialist: Senior (8Yrs +);
• Work Allocation: 100%
• Work Style: Hybrid - 3
• Number of Openings: 1
• Anticipated Start Date: 4 weeks from the official offer day (under the condition that background check is completed 2.5 – 3 weeks prior to start date)
• End Date: 12 months from the start date

Role Description:

Customer focused culture to deepen client relationships, work with other team members, such as Architects, developers, business analysts, QA Testers, and the operations team in troubleshooting support activities.

• Help with proofs of concept, new functionalities to get the most out of the ServiceNow modules for the business.
• Extract and maximise business value by providing solutions leveraging out of box that best fit the business requirement.

Responsibilities:

• Design, develop and implement enhancements/fixes within ServiceNow by Adhering to ServiceNow best practices.
• Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow, Flow Designer, Script Actions.
• Ensure enhancement deployment as per conceptual design documentation and architecture.
• Collaborate with various IT and business groups to ensure deployed solutions meet all agreed criteria.
• Develop clear technical/process documentation.
• Configure integrations with various ServiceNow integration methods, such as web services, REST, SOAP, Data Sources, LDAP servers, and import set.
• Proactive, responsive, and focused on potential future requirements/issues
• Recover quickly when there are deployment issues and perform lessons learnt session to peers.
• Troubleshoot and resolve any potential issues, and work with ServiceNow support team for resolution.
• Transfer knowledge and provide coaching to employees ensuring the effective utilization of ServiceNow.

Experience/Skills:

• Strong ServiceNow platform development skills
• 5+ years experience as an administrator for ServiceNow platform
• 5+ years experience as a ServiceNow Developer
• 5+ years experience using web services integration in ServiceNow (REST/ SOAP)
• Actively worked on ServiceNow upgrade and created ATF's
• Experience with Employee Center, Integration Hub, Virtual Agent, ITSM, CMDB, ITAM, APM, SIR, ITOM, IRM applications desirable