ServiceNow Developer

Alldus; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Developer to join a high-performing government/enterprise team in Ottawa. The role involves designing, developing, configuring, and supporting ServiceNow solutions across ITSM, ITOM, and CMDB within a secure, on-site environment.

You will collaborate with architects, analysts, administrators, and government stakeholders to deliver scalable, robust platform capabilities, including integrations via REST/SOAP and IntegrationHub, while adhering to

Qualifications

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Configure and maintain ACLs, roles, groups, and user access controls.
• Develop and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Configure and maintain ServiceNow workflows and Flow Designer.
• Develop and maintain Service Catalog items, record producers, approvals, notifications, and automated processes.
• Configure and maintain ACLs, roles, groups, and user access controls.
• Support ServiceNow ITSM, ITOM, CMDB, and other platform modules as required.
• Develop and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.
• Troubleshoot application, integration, workflow, scripting, and platform issues.
• Participate in ServiceNow upgrades, enhancements, releases, testing, and deployments.
• Follow ServiceNow development best practices, coding standards, and platform governance.
• Perform unit testing, system testing, regression testing, and defect resolution.
• Work with technical architects and senior developers to ensure solutions are scalable, secure, and maintainable.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Create technical documentation, solution designs, configuration documentation, and knowledge-transfer materials.
• Support production incidents and provide technical troubleshooting and root-cause analysis.
• Work with stakeholders to continuously improve ServiceNow processes and platform capabilities.

Skills

Problem solving

Team collaboration

Agile ceremonies

Documentation

Tools

ServiceNow ITSM

ServiceNow ITOM

CMDB

Service Catalog

Service Portal / Employee Center

Flow Designer

IntegrationHub

REST integrations

SOAP integrations

Business Rules

Script Includes

Client Scripts

UI Actions

ACLs

Notifications

Scheduled Jobs

Import Sets

Transform Maps

Update Sets

ServiceNow Studio

Performance Analytics / Reporting

Application development and scoped applications

Job description

Clearance: Active Canadian Secret Security Clearance Required

About the Role

We are seeking an experienced ServiceNow Developer to join a high-performing team supporting a major government/enterprise environment in East Ottawa.

The successful candidate will be responsible for designing, developing, configuring, integrating, and supporting ServiceNow solutions across the platform. This is an on-site position, requiring a technically strong developer who is comfortable working in a secure environment and collaborating closely with architects, business analysts, administrators, and government stakeholders.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Configure and maintain ServiceNow workflows and Flow Designer.
• Develop and maintain Service Catalog items, record producers, approvals, notifications, and automated processes.
• Configure and maintain ACLs, roles, groups, and user access controls.
• Support ServiceNow ITSM, ITOM, CMDB, and other platform modules as required.
• Develop and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.
• Troubleshoot application, integration, workflow, scripting, and platform issues.
• Participate in ServiceNow upgrades, enhancements, releases, testing, and deployments.
• Follow ServiceNow development best practices, coding standards, and platform governance.
• Perform unit testing, system testing, regression testing, and defect resolution.
• Work with technical architects and senior developers to ensure solutions are scalable, secure, and maintainable.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Create technical documentation, solution designs, configuration documentation, and knowledge-transfer materials.
• Support production incidents and provide technical troubleshooting and root-cause analysis.
• Work with stakeholders to continuously improve ServiceNow processes and platform capabilities.

ServiceNow Technical Experience

The ideal candidate will have experience with several of the following:

• ServiceNow ITSM
• ITOM
• CMDB
• Service Catalog
• Service Portal / Employee Center
• Flow Designer
• IntegrationHub
• REST / SOAP integrations
• Business Rules
• Script Includes
• Client Scripts
• UI Actions
• ACLs
• Notifications
• Scheduled Jobs
• Import Sets
• Transform Maps
• Update Sets
• ServiceNow Studio
• Performance Analytics / Reporting
• Application development and scoped applications