ServiceNow Developer

Spectraforce; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

Spectraforce is seeking a Senior ServiceNow Developer/Technical Consultant for a 6-month contract in Toronto, with strong potential for extension. The role focuses on CMDB, HAM, SAM, and enterprise inventory management, delivering scalable solutions aligned with best practices.

You will work with CMDB administrators, developers, and stakeholders to design, configure, and optimize data governance and visibility across infrastructure and applications.

Qualifications

• 5+ years of ServiceNow development and implementation experience.
• Proven CMDB design, governance, and admin experience.
• Hands-on with HAM/SAM and discovery in enterprise environments.

Responsibilities

• Design, implement, and optimize CMDB data models and CI lifecycle processes.
• Configure HAM/SAM workflows and asset management capabilities.
• Develop ServiceNow solutions using Flow Designer, Business Rules, Script Includes, and Integrations.
• Implement ServiceNow Discovery and data collection capabilities; build integrations with external systems.

Skills

ServiceNow development

CMDB design

Governance & controls

REST/SOAP APIs

IntegrationHub

Education

Bachelor's degree in Computer Science

Tools

Flow Designer

MID Servers

Discovery

ServiceNow platform

Job description

Title Role: Mid-Senior ServiceNow Developer / Technical Consultant

Contract Duration: 6 Months with strong possibility of Extension

Position Summary

We are seeking an experienced Senior ServiceNow Developer / Technical Consultant (Contract) to support the ongoing development, enhancement, and implementation of our ServiceNow platform, with a primary focus on Configuration Management Database (CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM), and enterprise inventory management initiatives.

This role will play a key part in advancing our ServiceNow-based asset and configuration management capabilities by designing, configuring, integrating, and optimizing solutions that improve the quality, accuracy, governance, and visibility of enterprise asset and configuration data.

The successful candidate will work closely with the Project Manager, Business Analysts, CMDB administrators, SN Developers and various business stakeholders to deliver scalable, maintainable, and secure solutions aligned with ServiceNow best practices and organizational standards.

This is a hands-on technical consulting role requiring strong ServiceNow development expertise, deep understanding of CMDB and asset management processes, and experience implementing enterprise-scale inventory and discovery solutions.

Key Responsibilities

CMDB & Inventory Management

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
• Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Assist in establishing and improving configuration management processes and operational procedures.
• Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

Hardware & Software Asset Management

• Configure and enhance ServiceNow HAM and SAM capabilities.
• Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
• Configure software asset management workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
• Collaborate with stakeholders to improve asset visibility, reporting, and governance.

Platform Development & Automation

• Develop and customize ServiceNow solutions using:
• Business Rules
• Script Includes
• Client Scripts
• Flow Designer
• IntegrationHub
• Workflows and Automations
• Build scalable solutions that support inventory, asset, and configuration management objectives.
• Develop custom applications, integrations, and enhancements where required.

Discovery, Integrations & Data Management

• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
• Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
• Support data imports, transformations, reconciliation, and synchronization processes.
• Troubleshoot CMDB and asset data issues across multiple data sources.

Technical Leadership & Consulting

• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer activities and collaborate with internal platform teams.

Required Qualifications

Experience

• 5+ years of ServiceNow development and implementation experience.
• Proven experience with CMDB design, governance, and administration.
• Hands-on experience implementing or supporting:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Discovery
• Configuration Management
• Experience with ServiceNow integrations and automation capabilities.
• Experience working on enterprise-scale ServiceNow projects.

Technical Skills

• Deep understanding of ServiceNow platform architecture.
• Experience with:
• CMDB Data Manager
• Identification & Reconciliation Engine (IRE)
• Discovery
• IntegrationHub
• Flow Designer
• REST/SOAP APIs
• MID Servers
• Strong understanding of asset lifecycle management and configuration management practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB

Preferred Background

• Experience leading CMDB transformation or inventory management initiatives.
• Experience improving CMDB health, asset governance, and inventory accuracy.
• Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.