servicenow developer

Dexian; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Dexian is seeking a seasoned ServiceNow professional to lead CMDB design, governance, and enterprise-scale implementations. You will architect CI lifecycles, integration patterns, and asset management workflows across HAM/SAM, Discovery, and CMDB modules.

Strong collaboration with stakeholders and clear documentation are essential. The role emphasizes translating business needs into scalable technical solutions, delivering governance controls, and guiding project teams through best practices in

Qualifications

• 5+ years of ServiceNow development and implementation experience.
• Proven CMDB design, governance, and administration experience.
• Hands-on HAM/SAM, discovery, and CMDB integration.
• Experience with REST/SOAP APIs and IntegrationHub.

Responsibilities

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
• Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Assist in establishing and improving configuration management processes and operational procedures.
• Support asset and configuration data alignment across infrastructure, applications, services, and business systems.
• Configure and enhance ServiceNow HAM and SAM capabilities.
• Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
• Configure software asset management workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
• Collaborate with stakeholders to improve asset visibility, reporting, and governance.
• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer activities and collaborate with internal platform teams.

Skills

ServiceNow development

CMDB design & governance

HAM

SAM

Discovery & Service Mapping

IntegrationHub & REST/SOAP APIs

Flow Designer & automation

MID Servers

Tools

ServiceNow platform

Job description

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
• Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Assist in establishing and improving configuration management processes and operational procedures.
• Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

Hardware & Software Asset Management

• Configure and enhance ServiceNow HAM and SAM capabilities.
• Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
• Configure software asset management workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
• Collaborate with stakeholders to improve asset visibility, reporting, and governance.

Platform Development & Automation

• Develop and customize ServiceNow solutions using:
• Business Rules
• Script Includes
• Client Scripts
• Flow Designer
• IntegrationHub
• Workflows and Automations
• Build scalable solutions that support inventory, asset, and configuration management objectives.
• Develop custom applications, integrations, and enhancements where required.

Discovery, Integrations & Data Management

• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
• Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
• Support data imports, transformations, reconciliation, and synchronization processes.
• Troubleshoot CMDB and asset data issues across multiple data sources.

Technical Leadership & Consulting

• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer activities and collaborate with internal platform teams.

Required Qualifications

Experience

• 5+ years of ServiceNow development and implementation experience.
• Proven experience with CMDB design, governance, and administration.
• Hands-on experience implementing or supporting:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Discovery
• Configuration Management
• Experience with ServiceNow integrations and automation capabilities.
• Experience working on enterprise-scale ServiceNow projects.

Technical Skills

• Deep understanding of ServiceNow platform architecture.
• Experience with:
• CMDB Data Manager
• Identification & Reconciliation Engine (IRE)
• Discovery
• IntegrationHub
• Flow Designer
• REST/SOAP APIs
• MID Servers
• Strong understanding of asset lifecycle management and configuration management practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB

Preferred Background

• Experience leading CMDB transformation or inventory management initiatives.
• Experience improving CMDB health, asset governance, and inventory accuracy.
• Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.

About Dexian

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support