Senior ServiceNow Technical Consultant - ITSM/ITAM (SAM and Integrations)

Peek IT Services; Ottawa; Remote; CAD 83,000 - 117,000; Full time

Job summary

Peek IT Services seeks a lead technical consultant to drive a ServiceNow SAM/ITSM engagement, configuring SAM Workspace and License Management. You will map data from multiple publishers and source systems, and implement integrations with REST APIs, IntegrationHub, OAuth and Azure AD.

Responsibilities include producing governance SOP and SAM playbook documentation, and delivering ITSM configuration across the engagement. Remote, US or Canada-based, long onboarding process.

Qualifications

• ServiceNow CSA and CAD certifications required.
• A SAM certification is required.
• Hands-on ServiceNow ITSM configuration experience is essential.
• Experience integrating ServiceNow with external systems via REST APIs, OAuth and Azure AD.

Responsibilities

• Lead technical consultant on a ServiceNow SAM/ITSM engagement.
• Configure SAM Workspace and License Management.
• Integrate data from multiple publishers and source systems.
• Produce governance SOP and SAM playbook documentation.
• Focus on ITSM configuration activities across the engagement.
• Map data from source systems and APIs into ServiceNow for discovery and reconciliation.
• Build and support integrations using REST APIs, IntegrationHub, OAuth and Azure AD.

Skills

ServiceNow ITSM configuration

REST APIs

OAuth

Azure AD

Communication (English)

Willingness for onboarding

Education

ServiceNow CSA

ServiceNow CAD

SAM certification

IntegrationHub certification

Tools

IntegrationHub

REST APIs

OAuth

Azure AD

Job description

You will serve as the lead technical consultant on a ServiceNow Software Asset Management and ITSM engagement, configuring SAM Workspace and License Management while integrating data from multiple publishers and source systems. This is a remote W2 contract running from 11/02/2026 to 03/05/2027, roughly 680 total hours at about 34 hours per week. You must be located in the United States or Canada.

Responsibilities

• Support workshop sessions, refine user stories, demo configured functionality and provide advisory guidance to stakeholders
• Configure SAM Workspace and License Management, including the Phase 1 entitlement plan for 24 in-scope products and the entitlement load
• Produce governance SOP and SAM playbook documentation
• Focus on ITSM configuration activities across the engagement
• Map data from source systems and APIs into ServiceNow for discovery and reconciliation
• Build and support integrations covering seven Microsoft, 10 Adobe and five custom SaaS publishers, plus two SaaS products using ServiceNow connectors
• Implement integrations using REST APIs, IntegrationHub, OAuth and Azure AD

Requirements

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Software Asset Management (SAM) certification
• ServiceNow IntegrationHub certification
• Hands‑on ServiceNow ITSM configuration experience
• Experience integrating ServiceNow with external systems via REST APIs, OAuth and Azure AD
• Strong English communication skills, written and verbal
• Located in the United States or Canada
• Willingness to complete a lengthy customer onboarding process, including prerequisite training and fingerprinting