ServiceNow Business Process Consultant

Alldus International Consulting Ltd; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading IT Services firm is seeking a ServiceNow Business Process Consultant to provide innovative solutions remotely. The role involves collaborating with clients to enhance workflows and optimize processes using ServiceNow. Ideal candidates will have proven experience and strong analytical skills.

Qualifications

• Proven experience as a ServiceNow Consultant.
• Strong understanding of ServiceNow modules like ITSM, ITOM, HRSD.

Responsibilities

• Collaborate with clients to analyze business processes.
• Lead workshops for requirements gathering and process improvements.
• Configure and implement ServiceNow modules.

Skills

Business Process Optimization

ServiceNow Modules

Analytical Skills

Communication Skills

Tools

ServiceNow

Job description

Position : ServiceNow Business Process Consultant

Location : 100% Remote (Canada)

Employment Type : Long-term Contract (Potential for Full-Time)

Citizenship Requirement : Must be a Canadian Citizen

Our client, an IT Services firm focused on Digital Transformation solutions, is hiring a ServiceNow Business Process Consultant to join their Montreal-based team remotely on a contract basis. The successful candidate will act as a trusted advisor, providing guidance on best practices and innovative approaches to ServiceNow solutions.

Responsibilities :

• Collaborate with clients to analyze business processes and design ServiceNow solutions tailored to their needs.
• Lead workshops to gather requirements and deliver end-to-end process improvements.
• Configure and implement ServiceNow modules to optimize workflows, enhance efficiency, and meet organizational objectives.
• Work closely with cross-functional teams to ensure seamless integration of ServiceNow into existing processes.
• Develop documentation, including process maps, training materials, and technical specifications.
• Support testing, deployment, and ongoing maintenance of ServiceNow implementations.

Skillset :

• Proven experience as a ServiceNow Consultant, with expertise in business process optimization and implementation.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, SecOps or CSM.
• Excellent analytical skills to evaluate business needs and deliver customized solutions.
• Proficiency in ServiceNow scripting and configurations is a plus.
• Exceptional communication and interpersonal skills for working with diverse teams and stakeholders.
• Must be a Canadian Citizen.
• Ability to work independently in a fully remote environment.

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