ServiceNow Architect

FX Innovation; Canada; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Competitive salary & benefits

RRSP plan

Telemedicine service

Job summary

Ateko is seeking a Senior ServiceNow Architect to define and evolve enterprise-grade ServiceNow solutions across FSM, CSM, FSO and SPM. You will partner with clients to translate business goals into scalable architectures, lead technical decisions, and ensure governance across the project lifecycle.

You'll work with a community of experienced architects and cross-functional teams, helping maximize the value of ServiceNow capabilities while supporting digital transformation and platform

Qualifications

• Minimum of 8 years of experience within the ServiceNow ecosystem.
• Significant experience in ServiceNow solution architecture.
• Deep expertise in one or more ServiceNow product areas.
• Strong governance, integrations, and enterprise architecture concepts.
• Excellent communication and stakeholder management throughout all levels.
• Hands-on capabilities across ServiceNow modules like Flow Designer, Integration Hub, Service Portal/UI Builder, Performance Analytics, Workspace Experience, CMDB and CSDM.

Responsibilities

• Lead the design of complex and scalable ServiceNow architectures.
• Define functional and technical roadmaps tailored to client needs.
• Produce architecture deliverables and ensure alignment with best practices.

Skills

ServiceNow architecture

Governance & EA

Stakeholder management

Technical leadership

Tools

Flow Designer

Integration Hub

Service Portal/UI Builder

Performance Analytics

Workspace Experience

CMDB & CSDM

Job description

ABOUT ATEKO (formely FX Innovation)

Ateko (formely FXi) has been a Bell Canada company since 2023. Founded in 2002, the company invests in people, technology, education, and sustainability to help our clients achieve their business and competitive goals. We believe that responsible technology in the hands of passionate and expert individuals can lead to innovation for a better world.

YOUR IMPACT

As a ServiceNow Architect, you will play a key role in defining and evolving enterprise-grade ServiceNow solutions. You will partner with clients to translate business objectives into robust, scalable architectures aligned with ServiceNow best practices.

We deliver projects across the entire ServiceNow ecosystem, with particularly strong demand in the following areas:

• Field Service Management (FSM)
• Customer Service Management (CSM)
• Financial Services Operations (FSO)
• Strategic Portfolio Management (SPM)

However, we are also interested in architects with expertise in other ServiceNow modules and product areas.

YOUR TEAM

You will join a community of experienced architects recognized for their technical expertise, collaborative mindset, and strategic influence with clients. You will work closely with delivery, development, governance, quality assurance, and leadership teams to design solutions that create real business value.

WHAT TO EXPECT

Solution Architecture

• Lead the design of complex and scalable ServiceNow architectures.
• Define functional and technical roadmaps tailored to client needs.
• Produce architecture deliverables and ensure alignment with ServiceNow best practices.

Technical Leadership

• Advise clients and project teams on technology and architectural decisions.
• Ensure technical governance throughout the project lifecycle.
• Act as a trusted advisor and technical reference for developers, administrators, and consultants.

Digital Transformation

• Support organizations in their business transformation initiatives.
• Optimize processes and maximize the value of ServiceNow's native capabilities.
• Promote a value-driven approach focused on continuous improvement.

Platform Integration and Evolution

• Design complex integrations with enterprise systems.
• Ensure architectural consistency across ServiceNow products and modules.
• Support the evolution of the platform to meet future business needs.

THE EXPERIENCE WE'R LOOKING FOR

We are looking for professionals who can understand complex business challenges and transform them into impactful ServiceNow solutions.

What Will Make You Successful

• Minimum of 8 years of experience within the ServiceNow ecosystem.
• Significant experience in ServiceNow solution architecture.
• Deep expertise in one or more ServiceNow product areas.
• Strong understanding of governance, integrations, and enterprise architecture concepts.
• Excellent communication and stakeholder management skills with the ability to influence at all organizational levels.
• Hands-on experience with key ServiceNow capabilities, including:
• Flow Designer
• Integration Hub
• Service Portal / UI Builder
• Performance Analytics
• Workspace Experience
• CMDB and CSDM

Preferred Qualifications

• Expertise in FSM, CSM, FSO, or SPM.
• Experience across multiple ServiceNow modules.
• ServiceNow certifications such as CSA, CAD, CIS, CTA, or CMA.
• Experience in consulting environments or complex enterprise transformation programs.

OUR VALUE PROPOSITION

• The framework and quality of life at work: Ateko places its employees at the heart of its culture by leading with determination and humanity. Everyone here works together towards common goals, from the management team to the delivery team.
• Flexibility and trust: Ateko has decided to give its employees the choice to work from home or remotely.
• Career opportunities and access to training: Continuous development initiatives are available to everyone. Your growth opportunities are as high as your ambitions.
• The strength of its ecosystem of technological partners: Ateko is the largest Canadian player with formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you expect, such as competitive salaries, a comprehensive range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness, and RRSP account, a telemedicine service, and more.

ACCESSIBILITY

We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, send an email directly to your recruiter or to [e-mail] to make arrangements. If you have questions regarding job accessibility at Ateko, please send an email to our HR team at [e-mail]