ServiceNow Technical Architect

emergiTEL; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national team. This strategic role involves designing and overseeing ServiceNow solutions, enforcing best practices, and providing technical leadership. Candidates should have a Bachelor’s degree in Computer Science, with ServiceNow certifications and over 7 years of relevant experience. Strong analytical and communication skills are essential. The role is based in Vancouver, Canada.

Qualifications

• 7+ years of hands-on ServiceNow experience, including solution architecture.
• Experience implementing DevOps practices and CI/CD pipelines.
• Excellent analytical and problem-solving skills.

Responsibilities

• Architect and design end-to-end ServiceNow solutions.
• Define and enforce architectural best practices.
• Provide technical leadership and guidance to development teams.

Skills

ServiceNow architecture

Technical leadership

Analytical skills

Communication skills

DevOps practices

Education

Bachelor’s degree in Computer Science or related field

ServiceNow certifications (CSA, CAD, Implementation Specialist)

Tools

REST/SOAP APIs

JSON/XML

Job description

My client, a leading technology consulting practice, is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. This is a strategic, hands‑on role for an architect who enjoys setting technical direction, influencing stakeholders, and delivering secure, scalable, and high‑performing ServiceNow platforms in complex enterprise environments.

What You’ll Be Doing

• Architect and design end‑to‑end ServiceNow solutions aligned with business goals and enterprise architecture standards
• Define and enforce ServiceNow architectural best practices, governance models, and technical standards
• Lead technical design workshops and evaluate new ServiceNow capabilities to drive innovation and platform optimization
• Design and oversee integrations with external systems using REST/SOAP APIs and JSON/XML
• Partner with business and technical stakeholders to translate requirements into scalable, resilient technical solutions
• Provide technical leadership and guidance to development teams on complex workflows, custom apps, and integrations
• Ensure platform security, performance, and reliability through proactive risk management and continuous improvement
• Develop and maintain architecture documentation, solution blueprints, and technical standards
• Communicate architectural vision and technical strategy to senior leaders and executives

What My Client Is Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• ServiceNow certifications such as CSA, CAD, or Implementation Specialist (CTA is a strong asset)
• 7+ years of hands‑on ServiceNow experience, including solution architecture and technical leadership
• Experience implementing DevOps practices, CI/CD pipelines, and source control within ServiceNow
• Excellent analytical and problem‑solving skills with strong attention to detail
• Strong communication and leadership skills with the ability to influence technical direction
• Knowledge of ITSM frameworks and ITIL (v3 or later) is an asset
• Exposure to other ITSM platforms is a plus

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