ServiceNow Technical Architect

Accenture; Toronto; On-site; CAD 83,000 - 133,000; Full time

Job summary

Accenture is seeking a ServiceNow Technical Architect in Canada to design robust, scalable solutions and guide clients through digital transformation. You’ll work with a strong ServiceNow team across Canada, delivering high-value outcomes for major customers.

The role emphasizes leadership, prototype development, and hands-on delivery while staying current with platform releases and new certifications.

Qualifications

• Bachelor's degree in a business-related field is required.
• Minimum 6 years experience with ServiceNow in Development & Technical Architecture.
• Minimum of 6 years IT transformation & strategy planning, preferably in a high-tech consulting environment.
• At least two ServiceNow mainline certifications.
• Excellent communication and leadership abilities with a proven team-oriented leadership style.

Responsibilities

• Serve as a trusted advisor to senior stakeholders, guiding clients through their digital transformation journey.
• Provide leadership and oversight on ServiceNow programs at Fortune 500 clients.
• Develop prototypes and demonstrate ServiceNow solutions to clients.
• Analyze client environments, complete assessments, and create roadmaps to improve business value.
• Mentor ServiceNow Developers and guide solution design, governance, and project management.

Skills

JavaScript

SQL

Agile methodologies

Leadership

Team building

Education

Bachelor's degree or college diploma in a business-related field

Tools

ServiceNow

Job description

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about ServiceNow at Accenture Here

The Work:

A ServiceNow Technical Architect designs and articulates robust, scalable solutions on the ServiceNow platform, serving as a trusted advisor to senior stakeholders and guiding clients through their digital transformation journey.

Responsibilities:

• Within the ServiceNow group, the ServiceNow Technical Architect is an experienced architect and innovator of solutions utilizing the ServiceNow platform and can describe the solutions with ease.
• An experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
• Provide leadership and oversight on critical ServiceNow programs at Fortune 500 clients.
• Excels at developing prototypes and providing demonstrations of ServiceNow solutions to client.
• Analyze client environments, complete assessments, and create roadmaps to help clients understand the path to transform their ServiceNow environment and improve business value.
• Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Create technical architecture diagrams and documentation
• Design and build technical frameworks and re‑usable building blocks (accelerators)
• Complete hands‑on development of complex solutions for our clients.
• Guide and provide mentorship to ServiceNow Developers.
• Influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• Strong experience in leading solution design, creating estimates, developing implementation plans and building proposal response information for new opportunities
• A strong desire and commitment to grow ServiceNow skills and knowledge through formal training, mentorship and hands‑on experience
• Dedicated to staying current with major platform releases by ensuring all delta exams are completed in a timely manner

Basic Qualifications:

• A bachelor's degree or college diploma in a business-related field
• Minimum 6 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
• Minimum of 6 years’ experience directly driving IT transformation & strategy planning, preferably in a high-tech consulting environment.
• Ability to demonstrate advanced scripting skills – JavaScript, SQL
• Experienced with Agile methodologies like SCRUM, Kanban & Wagile.
• At least two ServiceNow mainline certifications
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent leadership and management skills.

Nice to have:

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) designation
• Eligible for reliability clearance
• Bilingual ( French and English)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick$82,600 to $132,600