Service Writer -- KUMDC5818674

Compunnel Inc.; Quebec; Sur place; CAD 40 000 - 60 000; Plein temps

Résumé du poste

Compunnel Inc. is seeking a customer service representative in Quebec to handle administrative responsibilities within a service department. The role involves serving as the first point of contact for customers, creating work orders, and managing customer invoicing.

Ideal candidates will have a high school diploma and at least 2 years of experience in a customer-facing role, preferably in the automotive sector. French is mandatory, while English is a bonus.

Qualifications

• At least 2 years of experience in a customer-facing role, preferably in the automotive industry.
• French speaking is mandatory; English is a bonus.
• Previous experience as a service writer/admin is preferred.

Responsabilités

• Serve as the first point of contact with customers.
• Create basic work orders in appropriate systems.
• Assist with customer invoicing and follow-ups.

Connaissances

Customer service

Communication (French)

Relationship building

Organization

Formation

High school diploma or equivalent

Description du poste

Duration

06 Months (Possibility of extension/conversion based on performance and budget)

Client

One of the largest Diesel Engines and Power Generators manufacturers in the US

Overview

This is a customer facing position. The contingent will be in an administrative position for a service department. Typical work will include sending estimates, opening work orders, following up with customers, customer invoicing, etc.

Duties

• Serves as the first point of contact with customers to promote quality customer service and assist with increasing business within the branch location, developing positive relationships with key customers.
• Assesses customers' needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides some status updates to customers, as requested.

Qualifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• At least 2 years of previous experience in a customer facing role, preferably within the automotive industry.
• French speaking (mandatory). English is a bonus, but not necessary.
• Previous experience as a service writer/admin is preferred.