Service Operations Supervisor: Growth, Safety & Team Lead

Cummins Inc.; Kamloops; Hybrid; CAD 82,000 - 122,000; Full time

Job summary

Cummins Inc. in Kamloops, BC is seeking a Service Supervisor to lead and coordinate Service Technicians and Team Leaders, ensuring efficient work schedules and clear repair plans aligned with customer quotes.

You will monitor productivity, provide coaching, and support technicians with first-level assistance while promoting safety and high-quality repairs. This role emphasizes customer satisfaction and continuous process improvement.

Qualifications

• Interpret and apply understanding of key financial indicators for decisions.
• Develop clear, multi-mode communications for diverse audiences.
• Focus on customer relationships and customer-centric solutions.
• Provide direction, delegate tasks, and remove obstacles.
• Hold self and others accountable to commitments.
• Handle conflicts effectively with minimal disruption.
• Translate customer complaints into troubleshooting plans.
• Utilize electronic tools to diagnose and plan next steps.

Responsibilities

• Lead and support service personnel to meet operational, financial, and customer satisfaction objectives.
• Drive business growth through customer engagement, sales opportunities, and service excellence.
• Ensure safe work practices are followed and foster a culture of safety accountability.
• Monitor service quality, productivity, and performance metrics to meet branch and company goals.
• Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions.
• Support employee development through coaching, mentoring, and performance management.

Skills

Financial acumen

Communication

Customer focus

Directs work

Accountability

Conflict management

Diagnostics

Electronic service tools

Leadership

Coaching

Education

College or university degree or equivalent

Tools

Microsoft Office

Service management tools

Business systems

Job description

Cummins Inc. in Kamloops, BC is seeking a Service Supervisor to lead and coordinate Service Technicians and Team Leaders, ensuring efficient work schedules and clear repair plans aligned with customer quotes.

You will monitor productivity, provide coaching, and support technicians with first-level assistance while promoting safety and high-quality repairs. This role emphasizes customer satisfaction and continuous process improvement.