Service Supervisor

Cummins Inc.; Kamloops; Hybrid; CAD 82,000 - 122,000; Full time

Job summary

Cummins Inc. in Kamloops, BC is seeking a Service Supervisor to lead and coordinate Service Technicians and Team Leaders, ensuring efficient work schedules and clear repair plans aligned with customer quotes.

You will monitor productivity, provide coaching, and support technicians with first-level assistance while promoting safety and high-quality repairs. This role emphasizes customer satisfaction and continuous process improvement.

Qualifications

• Interpret and apply understanding of key financial indicators for decisions.
• Develop clear, multi-mode communications for diverse audiences.
• Focus on customer relationships and customer-centric solutions.
• Provide direction, delegate tasks, and remove obstacles.
• Hold self and others accountable to commitments.
• Handle conflicts effectively with minimal disruption.
• Translate customer complaints into troubleshooting plans.
• Utilize electronic tools to diagnose and plan next steps.

Responsibilities

• Lead and support service personnel to meet operational, financial, and customer satisfaction objectives.
• Drive business growth through customer engagement, sales opportunities, and service excellence.
• Ensure safe work practices are followed and foster a culture of safety accountability.
• Monitor service quality, productivity, and performance metrics to meet branch and company goals.
• Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions.
• Support employee development through coaching, mentoring, and performance management.

Skills

Financial acumen

Communication

Customer focus

Directs work

Accountability

Conflict management

Diagnostics

Electronic service tools

Leadership

Coaching

Education

College or university degree or equivalent

Tools

Microsoft Office

Service management tools

Business systems

Job description

We are looking for a talented Service Supervisor , to join our team specializing in Service for our Operation Unit in Kamloops, BC.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

• Communicate repair plans clearly to Technicians, aligning them with customer quotes.

• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

• Support Technicians with first-level assistance and elevate technical issues when necessary.

• Manage service logistics to ensure safety, quality, and efficiency in operations.

• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

To be successful in this role you will need the following:

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus: Building strong customer relationships and delivering customer-centric solutions.

• Directs work: Providing direction, delegating, and removing obstacles to get work done.

• Ensures accountability: Holding self and others accountable to meet commitments.

• Manages conflict: Handling conflict situations effectively, with a minimum of noise.

• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

• Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Truck Shop Service Supervisor – Job Requirements:

• Previous leadership or supervisory experience is considered a strong asset.

• Demonstrated experience in sales, customer service, and service delivery management.

• Proven ability to develop and maintain strong customer relationships while meeting or exceeding established sales growth targets.

• Strong communication, organizational, and problem-solving skills.

• Ability to effectively manage customer interactions and ensure a high level of customer satisfaction.

• Commitment to promoting, enforcing, and leading Cummins' safety culture and ensuring compliance with all safety policies, procedures, and regulations.

• Experience coordinating service operations, scheduling resources, and supporting field service teams is considered an asset.

• Proficiency with business systems, service management tools, and Microsoft Office applications.

Key Responsibilities:

• Lead and support service personnel to achieve operational, financial, and customer satisfaction objectives.

• Drive business growth through customer engagement, sales opportunities, and service excellence.

• Ensure safe work practices are consistently followed and foster a culture of safety accountability.

• Monitor service quality, productivity, and performance metrics to meet branch and company goals.

• Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions.

• Support employee development through coaching, mentoring, and performance management.

COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary C$81600

Max Salary C$122400

Relocation Package Yes

Business Justification Backfill

100% On-Site No