Service Transition Lead: London, ITIL & ServiceNow Expert

Harvey Nash Group; Middlesex Centre; Presencial; CAD 171.000 - 225.000; Jornada completa

Descripción de la vacante

Harvey Nash Group is seeking an experienced IT Service Transition Manager to lead transitions into live operation, with strong ITIL and ServiceNow expertise. The role focuses on service readiness, governance and supplier coordination.

The position entails coordinating internal teams and external vendors to ensure go-live readiness and robust ITSM processes before transition into production. London-based, with 1 day per week onsite requirements.

Formación

• Proven experience in IT Service Transition or Service Management.
• Strong ServiceNow expertise essential.
• Knowledge of ITIL principles and SLA management.

Responsabilidades

• Lead service transition activities, ensuring applications and services are prepared for go-live.
• Coordinate ServiceNow integrations with internal teams, vendors and stakeholders.
• Provide ServiceNow advisory support for platform initiatives and ITSM improvements.
• Establish and maintain service governance with SLAs, support models and processes.
• Drive operational readiness and resolve gaps before go-live.
• Manage suppliers and stakeholders across multiple delivery partners.
• Support ITSM initiatives and ensure alignment with ITIL best practices.
• Oversee change and operational processes to ensure controlled transitions.

Conocimientos

IT Service Transition

Service Management

ITIL

Stakeholder Management

Vendor Management

Change Management

SLA Management

Governance

Operational Readiness

Herramientas

ServiceNow

Descripción del empleo

Harvey Nash Group is seeking an experienced IT Service Transition Manager to lead transitions into live operation, with strong ITIL and ServiceNow expertise. The role focuses on service readiness, governance and supplier coordination.

The position entails coordinating internal teams and external vendors to ensure go-live readiness and robust ITSM processes before transition into production. London-based, with 1 day per week onsite requirements.