ServiceNow Technical Lead — End-to-End Delivery

CAAT Pension Plan; Canada; Presencial; CAD 108.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Health and dental benefits

Defined benefit pension plan

Descripción de la vacante

CAAT Pension Plan is seeking a ServiceNow Technical Lead to drive end‑to‑end ServiceNow projects within the IT team. You will translate business requirements into platform capabilities and guide a team of developers from design through deployment and post‑implementation support.

The role requires 5–7 years of hands‑on ServiceNow experience, CSA certification, and strong ITIL/ITSM knowledge. A collaborative, cross‑functional environment and a total rewards approach are offered.

Formación

• College diploma or bachelor’s degree in computer science, information systems, or related field.
• Five to seven years of hands‑on ServiceNow experience, including leadership of platform delivery.
• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
• Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Proven experience managing cross‑functional teams and delivering complex projects.

Responsabilidades

• Own the end‑to‑end delivery of ServiceNow projects, from requirements gathering to deployment and post‑implementation support.
• Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow‑related escalations, decisions, and strategic planning.
• Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
• Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
• Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.
• Lead development of workflows, business rules, UI policies, and integrations with third‑party systems.
• Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post‑implementation reviews to contribute to knowledge sharing and best practices.
• Lead and mentor a team of ServiceNow developers.

Conocimientos

JavaScript

REST/SOAP APIs

ServiceNow scripting

Team leadership

CSA certification

CIS/CAD certifications

ITIL ITSM

Educación

College diploma or bachelor’s degree in computer science, information systems, or related field

Descripción del empleo

CAAT Pension Plan is seeking a ServiceNow Technical Lead to drive end‑to‑end ServiceNow projects within the IT team. You will translate business requirements into platform capabilities and guide a team of developers from design through deployment and post‑implementation support.

The role requires 5–7 years of hands‑on ServiceNow experience, CSA certification, and strong ITIL/ITSM knowledge. A collaborative, cross‑functional environment and a total rewards approach are offered.