IT Service Transition Manager

Harvey Nash Group; Middlesex Centre; Vor Ort; CAD 171.000 - 225.000; Vollzeit

Zusammenfassung

Harvey Nash Group is seeking an experienced IT Service Transition Manager to lead transitions into live operation, with strong ITIL and ServiceNow expertise. The role focuses on service readiness, governance and supplier coordination.

The position entails coordinating internal teams and external vendors to ensure go-live readiness and robust ITSM processes before transition into production. London-based, with 1 day per week onsite requirements.

Qualifikationen

• Proven experience in IT Service Transition or Service Management.
• Strong ServiceNow expertise essential.
• Knowledge of ITIL principles and SLA management.

Aufgaben

• Lead service transition activities, ensuring applications and services are prepared for go-live.
• Coordinate ServiceNow integrations with internal teams, vendors and stakeholders.
• Provide ServiceNow advisory support for platform initiatives and ITSM improvements.
• Establish and maintain service governance with SLAs, support models and processes.
• Drive operational readiness and resolve gaps before go-live.
• Manage suppliers and stakeholders across multiple delivery partners.
• Support ITSM initiatives and ensure alignment with ITIL best practices.
• Oversee change and operational processes to ensure controlled transitions.

Kenntnisse

IT Service Transition

Service Management

ITIL

Stakeholder Management

Vendor Management

Change Management

SLA Management

Governance

Operational Readiness

Tools

ServiceNow

Jobbeschreibung

IT Service Transition Manager

London - 1 day per week onsite
Up to £570 per day
Outside IR35

The Opportunity

We're seeking an experienced IT Service Transition Manager with strong ITIL, Service Management and ServiceNow expertise to support the successful transition of services into live operation.

You'll coordinate internal teams, third-party suppliers and key stakeholders to ensure services are operationally ready for go-live, with robust governance, SLAs, support arrangements and ITSM processes in place.

This role focuses on service readiness, operational governance and supplier coordination, rather than hands-on application or infrastructure delivery.

Key Responsibilities

• Lead service transition activities, ensuring applications and services are fully prepared for go-live and operational support.

• Coordinate ServiceNow integrations, acting as the central point of contact between internal teams, third-party vendors and stakeholders.

• Provide ServiceNow advisory support, offering guidance on platform initiatives, integrations and ITSM improvements.

• Establish and maintain service governance, ensuring appropriate SLAs, support models, processes and operational controls are in place.

• Drive operational readiness, identifying and resolving gaps before services transition into live operation.

• Manage suppliers and stakeholders, coordinating activities, expectations and dependencies across multiple delivery partners.

• Support ITSM initiatives and projects, providing service management expertise and ensuring alignment with ITIL best practices.

• Oversee change and operational processes, helping ensure transitions are controlled, compliant and sustainable.

Essential Experience

• Proven experience in IT Service Transition or Service Management.

• Strong practical knowledge of ServiceNow - essential.

• Good understanding of ITIL principles and service management best practices.

• Experience transitioning applications and services into live operation.

• Experience defining, managing and monitoring SLAs.

• Knowledge of change management, ITSM processes and operational support models.

• Strong supplier and vendor management experience.

• Excellent stakeholder management and coordination skills.

• A proven ability to assess service readiness and ensure support arrangements are in place before go-live.