Service Technician

Eastlink; New Minas; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a dynamic team as a Service Technician with a forward-thinking company that values customer service and technical excellence. This role involves troubleshooting and repairing service issues in the outside plant, ensuring that customers receive the high-quality telecommunications services they expect. With a focus on safety and continuous improvement, you'll have the opportunity to grow your skills through in-house training and development. If you are a motivated individual who thrives in a fast-paced environment and enjoys working outdoors, this is the perfect opportunity to start your career and make a real impact in your community.

Qualifications

• Strong problem-solving skills and technical aptitude required.
• Graduate of a recognized Electronics program preferred.

Responsibilities

• Identify, troubleshoot, and repair service issues in the outside plant.
• Maintain the outside plant network efficiently for high-quality service.

Skills

Problem-solving skills

Technical aptitude

Customer service

Education

Electronics program graduate

Job description

Service Technician

Eastlink

Designated office:

3 Howe Ave,

New Minas, NS, B4N0A4

This position requires working in the field based out of the New Minas, NS location.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take pride in delivering creative, competitive, and customer-focused telecommunications solutions, connecting customers to what matters most. Our services span Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive local programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility at all levels and encourage members of equity groups to self-identify during the application process.

Eastlink is seeking a Service Technician to join our team in New Minas, NS. The successful candidate must reside in or be willing to relocate to this area.

Responsibilities:

As part of our technical team, the Service Technician will provide excellent customer service by identifying, troubleshooting, and repairing service issues in the outside plant for both forward and return paths. This includes faults from the mainline to the customer’s premises that could impair service operation. You will work to maintain our outside plant network efficiently, aiming to deliver the high-quality services Eastlink is known for.

Eastlink provides in-house technical and safety training, along with training on specific services, which will increase with experience to ensure your success.

Qualifications:

The ideal candidate is a professional, customer-oriented individual with strong problem-solving skills, technical aptitude, and enjoys working in a fast-paced, customer-facing environment. You should be a graduate of a recognized Electronics program. Industry repair and maintenance experience, NCTI or SCTE training are assets. You must demonstrate a commitment to safety and occupational health practices. A valid driver’s license and a satisfactory driving record are required, as well as the ability to travel regionally. A drivers abstract and criminal background check will be part of the recruitment process.

Additionally, you should be able to:

• Manually lift, push, and pull up to 90 lbs.
• Work in adverse weather conditions (snow, rain, cold)
• Kneel, crouch, and work above shoulder height
• Work safely from ladders, poles, or bucket trucks near energized equipment and power lines

Why Choose Eastlink?

We foster a culture of continuous improvement through listening, learning, and adapting, enabling us to meet evolving needs. Our greatest asset is our people, and delivering excellent customer service starts with a great employee experience. We focus on developing and training our team to prepare them for future growth within the organization.

Start your career with us and grow with us—your journey begins here!