Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; British Columbia; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Mechanical Claims Specialist who is passionate about automobiles and has a strong mechanical background. This role offers the opportunity to work from home while assisting customers and dealers with claims, leveraging your automotive knowledge to ensure customer satisfaction. With a competitive pay structure and excellent benefits, this position allows you to thrive in a supportive environment that values your skills and contributions. If you love cars and want to make a difference without the manual labor, this is the perfect opportunity for you.

Benefits

11 paid holidays

20 paid days off

401K with matching

Tuition reimbursement

Medical, dental, and vision insurance

Employee assistance programs

Travel allowances

Relocation support

Signing bonuses

Equity options

Qualifications

• 2+ years in the automotive repair industry or related fields.
• Effective communication skills to liaise with customers and repair facilities.

Responsibilities

• Assist customers and dealers with claims using French language skills.
• Research case information and provide policy support.

Skills

Fluent in French

Mechanical skills

Customer service

Problem-solving

Basic computer skills

Education

High school diploma or GED

Automotive technical degree or certification

Job description

Location : Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA).

Pay : This position offers a set pay rate of $26.50/hr USD plus a 5% annual bonus.

• Must be bilingual in French.

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things auto? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love cars but want to avoid manual labor and retail hours! The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support. Leveraging your mechanical knowledge, you will assist with policy support and technical claims on vehicle service contracts and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Use your French language skills to assist customers across North America.
• Utilize your automotive technical knowledge to help dealers and repair facilities file claims through systematic listening and probing.
• Respond to inbound calls and written inquiries from customers, dealers, repair facilities, and financial institutions regarding policies and claims.
• Aim for total customer satisfaction in handling contract and claim issues.
• Research existing case information via manuals, databases, or contacts.

The Skills You Bring

• Fluent in French.
• Ability to pass a mechanical skills test.
• At least 2 years of experience in the automotive repair industry; preferred backgrounds include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent grads with automotive technical degrees or certifications.
• Strong mechanical background with effective communication skills to liaise with repair facilities and provide excellent customer service.
• Problem-solving skills with the ability to negotiate and make quick decisions amid conflicting priorities.
• Basic computer skills and the ability to navigate technical platforms; must pass a virtual mechanical test during interview.
• High school diploma or GED required.

How We'll Have Your Back

Ally offers a competitive compensation package including base pay, performance bonuses, and a comprehensive benefits program designed to support your career and personal life. Benefits include:

• Time Off: 11 paid holidays, 20 paid days off, and 8 hours of volunteer time annually (prorated if applicable).
• Retirement & Financial Planning: 401K with matching, student loan repayment assistance, educational savings plans, tuition reimbursement, stock purchase plans, and financial coaching.
• Health & Well-being: Medical, dental, vision, life insurance, disability coverage, Health Savings Account, FSA, critical illness, accident, hospital indemnity, and wellness programs.
• Family Support: Adoption, surrogacy, fertility assistance, paid parental and caregiver leave, dependent care FSA, and childcare discounts.
• Work-Life Balance: Employee assistance programs, wellness discounts, and other benefits.
• Additional Compensation: Travel allowances, relocation support, signing bonuses, and equity options may be available depending on the role.