IT Service Technician I

Thecentermemphis; Canada; Remote; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Service Technician I to provide technical assistance to clients. In this fully remote role, you'll engage with customers through various channels, ensuring their issues are resolved efficiently. You'll follow established standards to deliver predictable results while contributing to a collaborative team environment. This position offers opportunities for growth and development, allowing you to enhance your skills in a supportive atmosphere. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Comprehensive benefits package

401K/RRSP matching

Career advancement opportunities

Continuous learning programs

Qualifications

• At least 1-year experience in technical support or customer service.
• Knowledge of Windows OS and Microsoft Office applications.

Responsibilities

• Provide end-user support via phone, email, and webchat.
• Troubleshoot issues with Active Directory, Exchange, and Office 365.
• Manage service tickets and participate in on-call rotations.

Skills

Technical Support

Customer Service

Windows OS

Microsoft Office

Office 365

Active Directory

Education

Technical Education

Tools

Windows Server

Job description

Job Title: Service Technician I

The Service Technician I is responsible for providing technical assistance to VC3 clients. They respond to client inquiries, run diagnostic programs, identify problems, and implement solutions within a defined scope of support.

Our People

Our team members are collaborative, positive, and dedicated to mutual success. Transparency is a core value, emphasizing open communication where every voice is valued. Guided by our values — Passionately Curious, Own It, Go Beyond, and Serve as One — we aim to create something extraordinary together.

Our Core Focus

We focus on serving those who serve, providing technologies that make life safe and simple. With nearly 30 years of expertise, we deliver tailored managed services and cybersecurity solutions to our clients.

Your Growth

We prioritize development and offer numerous career advancement opportunities. Our environment encourages continuous learning through hands-on experiences and formal development programs.

Department and Employment Details

• Department: Service Delivery
• Employment Type: Full Time
• Location: Canada - Remote
• Workplace: Fully remote

Key Responsibilities

• Follow “The VC3 Way” standards and processes to ensure predictable results for clients.
• Provide end-user support via phone, email, and webchat.
• Triaging inbound service requests using an ITIL-based model.
• Fulfilling IMAC requests (Installs, Moves, Adds, Changes).
• Troubleshooting issues with Active Directory, Exchange, Office 365, and other applications.
• Assisting with password resets, account management, and email updates.
• Managing workstation reports, spam/phishing investigations, VPN setup, printer issues, and network troubleshooting.
• Supporting hardware, server, and network device issues.
• Following up with clients to ensure resolution and escalating issues as needed.

Additional Responsibilities

• Maintain and update documentation and support guides.
• Manage service tickets and participate in team meetings and on-call rotations.

Skills, Knowledge, and Expertise

• At least 1-year experience in technical support or customer service, or recent technical education.
• Knowledge of Windows OS, Microsoft Office, Office 365, Windows Server, and related technologies.

Additional Information

• Minimal travel expected; background checks required.
• Benefits include comprehensive packages and 401K/RRSP matching.

About VC3

VC3 provides Managed IT Services, Cloud, VoIP, Web Applications, and more, with over 25 years of experience supporting organizations across the US and Canada. We are committed to making IT personal, easy, and right with a talented team dedicated to excellence.

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